2 messages, 68 lines:

(1)---------------------------
Date:         Mon, 23 Jul 2001 10:47:20 -0600
From:         Dana Belcher <dbelcher@MAILCLERK.ECOK.EDU>
Subject:      Microfilm reader/printer-looking for recommendations -Reply

I am still a firm believer in the Minolta SP2000!  We have yet to have a
service call (more than 2 years), the patrons love them, and my staff
spends very little time at the machines explaining, repairing paper jams,
etc.  We have dropped all service contracts and have saved a ton of money.

       Dana Belcher <dbelcher@MAILCLERK.ECOK.EDU>

(2)---------------------------
Date:         Mon, 23 Jul 2001 11:34:39 -0400
From:         Naomi Young <naomi@SMATHERSNT2.UFLIB.UFL.EDU>
Subject:      Re: Microfilm reader/printer-looking for recommendations

Jane,

I'll not evaluate the machines, as I'm not up on the latest, but I will
give you a tip. So much depends on your support contract, in my opinion.
So once you have a finalist, see if you can check with other customers
about the timeliness and friendliness of repair and other support.

At my previous job, the Minolta service rep was my salvation. He came in
and gave informal classes to my student assistants every semester to show
them basic maintenance and troubleshooting. Our service calls dropped
DRAMATICALLY as a result. And the students seemed to listen more
attentively to an outside expert.

Best of luck to you,

Naomi

Naomi Kietzke Young * Head, Serials Cataloging Unit
Resource Services * PO Box 117007
University of Florida * Gainesville FL 32611-7007
Voice: 352-392-0355 ext 234 Fax: 352-392-7365
naomi@mail.uflib.ufl.edu

-----Original Message-----
From: Jane Burke [mailto:jane_burke@GROTON.PFIZER.COM]
Sent: Monday, July 23, 2001 11:27 AM
To: SERIALST@LIST.UVM.EDU
Subject: Microfilm reader/printer-looking for recommendations

We are in the market for a new microfilm reader/printer, one that would
take a fairly heavy amount of use.  I've searched the SERIALST archives
and find that the last time this was discussed was about a year ago.  At
that time Canon (no model number given) and Minolta SP2000 digital readers
were the two most mentioned.  Still the best?  Any input?  Thanks.

                                        Jane
~*~*~*~*~*~*~*~*
Jane D. Burke
Serials Librarian
Groton Laboratories
Pfizer Inc
PGRD Library
MS 8118-05
Eastern Point Road
Groton  CT  06340

(860) 441-0683  (voice)
(860) 441-8519  (fax)
jane_burke@groton.pfizer.com