---------- Forwarded message ----------
Date: Tue, 17 Apr 2001 14:43:42 -0700
From: Jeffrey Hinkel <hinkel@CC.WWU.EDU>
Subject: Re: Centrobe/Neodata of Boulder

What amazes me is Consumer Reports is one of the journals we have trouble
with due to those idiots in Boulder. Maybe they should do a report on
fulfillment houses.

*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%
Jeff Hinkel
Subscriptions Manager
(360)650-3099
jeffrey.hinkel@wwu.edu

Wilson Library-Serials Dept.
Western Washington University
Bellingham, WA 98225-9103
U.S.A.
*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%*%

On Tue, 17 Apr 2001, Marcia Tuttle wrote:

> ----------(1)
> Date: Tue, 17 Apr 2001 10:55:19 -0500
> From: Brenda Wood <Brenda.Wood@wku.edu>
> Subject: Re: Centrobe / Neodata of Boulder,
>
> 1. On a scale of 1 to 10, I would rate the service provided by Centrobe /
> Neodata _1__ (10 being "Superb", and 1 being "This company gives me
> headache after headache after headache, year after year after year").
>
> 2. (If any,) The difficulties this company creates for me have to do with
> ___ renewals (as, for example, cashing checks but not actually processing
> renewals for weeks or even months on end, with the result that, in the
> case of one title or another, I am left at the beginning of the year
> without issue after issue).
> ___ claims
> _X__ both of the above (as in "Claims necessitated by the failure to
> process").
> ___ other
>
> 3. I _X__ do / ___ do not bind the titles in question.
>
> ----------(2)
> Date: Tue, 17 Apr 2001 12:58:46 -0400
> From: "Feustel, Carol (FEUSTECS)" <FEUSTECS@UCMAIL.UC.EDU>
> Subject: Re: Electronic Data Services / Centrobe / Neodata of Boulder,
>
> MORE COMMENTS AT THE BOTTOM
>
> 1. On a scale of 1 to 10, I would rate the service provided by Centrobe /
> Neodata _-3__ (10 being "Superb", and 1 being "This company gives me
> headache after headache after headache, year after year after year").
>
> 2. (If any,) The difficulties this company creates for me have to do with
>         _X__ renewals (as, for example, cashing checks but not actually
> processing renewals for weeks or even months on end, with the result
> that, in the case of one title or another, I am left at the beginning of
> the year without issue after issue).
>         _X__ claims
>         _X__ both of the above (as in "Claims necessitated by the failure to
> process").
>         _X__ other  Migraines.  Seriously, lots of my time wasted on claims
> that-IF THEY DID THEIR JOBS-I wouldn't have to do.
>
> 3. I ___ do / _X__ do not bind the titles in question.  Thank goodness or I
> would be screaming at them.  They handle more than just 'casual reading.'
> They also handle Nursing serials (RN, AJN, etc).  This explains why many
> nursing serials have to be claimed.
>
> I forwarded many of the comments to my vendor reps and received some
> interesting replies.  One person who will remain anonymous refuses to deal
> with Centrobe, they go direct to the publisher. Most publishers have small
> in-house customer service departments.  This rep calls there and say that
> they've called Centrobe and they don't have a clue what's going on.  It's
> easily believed because they rarely do. The employees at Centrobe appear to
> have an IQ range of 0 to maybe 50.
> My claim theories were confirmed-they DO throw away all first claims and
> many second claims!!!!
>
> My rep said to tell everyone to keep complaining to their vendor reps and
> ask them to pass it along to the publishers.  The only way service will be
> changed is if the publishers change their fulfillment services.
>
> Carol, the Journal Goddess
>
>                              GO  BEARCATS!!
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>                               Wise People Still Seek Him
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> Carol S. Feustel                              phone: 513-558-0179
> Serials Specialist                            fax:      513-558-1709
> Health Sciences Library                 email: carol.feustel@uc.edu
> University of Cincinnati
> 231 Albert Sabin Way, Box 670574
> Cincinnati, OH  45267-0574
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>            The Original Journal Goddess.  Accept no imitations!!
>                  Opinions expressed are mine, not my employers
>
>                  A balanced diet is a cookie in each hand. (Hershy)
>