---------- Forwarded message ----------
Date: Tue, 17 Apr 2001 15:08:29 -0400
From: Linda Grooms <Linda.Grooms@STETSON.EDU>
Subject: Re: Centrobe/Neodata of Boulder

I admit to being a lurker and although I found this survey interesting,
wasn't going to take the time to fill it out. BUT, today I'm processing
claims and am seeing red!

>1. On a scale of 1 to 10, I would rate the service provided by Centrobe /
>Neodata _1__ (10 being "Superb", and 1 being "This company gives me
>headache after headache after headache, year after year after year").
>
>2. (If any,) The difficulties this company creates for me have to do with
>        _X__ renewals (as, for example, cashing checks but not actually
>processing renewals for weeks or even months on end, with the result
>that, in the case of one title or another, I am left at the beginning of
>the year without issue after issue).
>        _X__ claims
>        _X__ both of the above (as in "Claims necessitated by the failure to
>process").

>3. I _X__ do / _X__ do not bind the titles in question.
Linda Grooms
Periodicals Supervisor