----------(1)
Date: Mon, 16 Apr 2001 13:04:27 -0500
From: Noreen <nrf@LACROSSE.LIB.WI.US>
Subject: Re: Centrobe / Neodata of Boulder,

Oh, is that who's responsible for "losing" the order to Consumer Reports
and screwing up the subscription (sending one instead of two copies) when
they did finally reinstate it?  I had to send out an emergency plea for an
October issue before I was able to send it to the bindery.  Not to mention
the company that started sending our New Yorker subscription to not just
another address, but another NAME and address because some mysterious
person was able to read them the number off the label over the telephone.

1. On a scale of 1 to 10, I would rate the service provided by Centrobe /
Neodata  _1__ (10 being
        "Superb", and 1 being "This company gives me headache after headache
after headache, year    after year after year").

2. (If any,) The difficulties this company creates for me have to do with
        ___ renewals (as, for example, cashing checks but not actually
processing renewals for                         weeks or even months on end,
with the result that, in the case of one title or
another, I am left at the beginning of the year without issue after issue).
        ___ claims
        __X_ both of the above (as in "Claims necessitated by the failure to
process").
        ___ other

3. I _X__ do / ___ do not bind the titles in question.

I hope this survey embarasses them thoroughly, but I'm not going to hold my
breath waiting for them to change.

--
Noreen Fish                e-mail: nrf@lacrosse.lib.wi.us
La Crosse Public Library      phone:  (608) 789-7144
800 Main Street               fax:  (608) 789-7161
La Crosse, WI  54601

----------(2)
Date: Tue, 17 Apr 2001 09:03:35 -0600
From: JUDY IRVIN <Jirvin@LIBRARY.LATECH.EDU>
Subject: Re: Centrobe / Neodata of Boulder,
                  CO:  A Plea for Responses (Stephen Perisho)

1. On a scale of 1 to 10, I would rate the service provided by Centrobe /
Neodata  _3__ (10 being
        "Superb", and 1 being "This company gives me headache after headache
after headache, year    after year after year").

2. (If any,) The difficulties this company creates for me have to do with
        ___ renewals (as, for example, cashing checks but not actually
processing renewals for                         weeks or even months on end,
with the result that, in the case of one title or
another, I am left at the beginning of the year without issue after issue).
        ___ claims
        _x__ both of the above (as in "Claims necessitated by the failure to
process").
        ___ other

3. I _x__ do / ___ do not bind the titles in question.

Tel.:  609 734 8378; Fax:  609 951 4515
E-mail:  sperisho@ias.edu
Judy Irvin
Head, Serials Department           e-mail: jirvin@latech.edu
Prescott Memorial Library          e-mail: jirvin@library.latech.edu
Louisiana Tech University          voice: 318-257-3988
Ruston, LA  71272-0046             fax: 318-257-2579