---------- Forwarded message ----------
Date: Fri, 13 Apr 2001 08:46:03 -0400
From: Susan Davis <unlsdb@ACSU.BUFFALO.EDU>
Subject: Re: International Financial Statistics Yearbook (Mark)

Our receipt history for the past four years shows the yearbooks received
in the fall.  Last year it was Oct.

I also recommend contacting the IMF directly to plead your case for a
missing yearbook.  It worked for us when it took us 6 months to realize
that we hadn't received the latest yearbook.

Susan Davis

############################################################################
Susan Davis
Head, Periodicals
Central Technical Services
University at Buffalo (SUNY)
Lockwood Library Bldg.
Buffalo, NY  14260-2200
(716) 645-2784
(716) 645-5955 fax
unlsdb@acsu.buffalo.edu

> ---------- Forwarded message ----------
> Date: Thu, 12 Apr 2001 10:15:25 -0400
> From: mbhhbm@AMERICAN.EDU
> Subject: Re: International Financial Statistics Yearbook (Rani Sinha)
>
> We've had trouble probably every year with this title. Our check-in records
> show that we received the 1999 yearbook on the same day we received the
> 2000 yearbook--10/19/99. And the 1998 yearbook arrived 2/12/99. We paid for
> each in their own year on the IMF membership. You might not have claimed
> the correct title number with EBSCO. If it's part of the membership you
> have to claim on the membership number and specify the title. That was part
> of our problem. I would not pay a second time. First contact EBSCO for a
> record of your claims. If they don't have one, use your records. Then call
> the publisher directly. Their first rejection was to an anonymous Ebsco
> rep. or just a letter. A personal call from the aggrieved customer will be
> different.
>
> Good luck.
> Mark
>
> ps. Guma (202-623-7430 x265) just told me that the 2001 edition is not due
> until late Sep. 2001, which doesn't fit our receipt history. Has anyone
> received it yet?