---------- Forwarded message ----------
Date: Thu, 12 Apr 2001 09:26:52 -0400
From: Stephen Perisho <sperisho@IAS.EDU>
Subject: EBSCO Subscription Services

        The service EBSCO provides has been in my case pretty FAIR, though
it used to be much worse.  For example, when I was new to the job, I
sometimes--by dealing with the publisher directly--solved claims in two or
three DAYS, that, left to EBSCO, had been outstanding for between 1 1/2 and
3 YEARS.  (I speak of getting the issue IN HAND!)

Steve Perisho
Serials Assistant
Historical Studies-Social Science Library
Institute for Advanced Study
Einstein Drive
Princeton, New Jersey  08540
United States of America

Tel.:  609 734 8378; Fax:  609 951 4515
E-mail:  sperisho@ias.edu

---------- Forwarded message ----------
Date: Wed, 11 Apr 2001 10:56:21 -0500
From: Linda Fairbanks <lfairban@TRITON.CC.IL.US>
Subject: Re: Centrobe / Neodata of Boulder,
                  CO:  A Plea for Responses (Stephen Perisho)

Hi Stephen
Your message really strikes home. Last Friday I spent time writing a
similar rant about EBSCOhost, who handles our periodical subscriptions. We
have had a terrible time with publishers sending us two or even three
subsriptions where we only (should!) have one and it has taken EBSCO way
too long to stop it. We also get price increases passed on to us
constantly. Admitedly, I'm new to managing serials, but I would have
thought that having paid for a year's subscription, I'd get a year at that
price. Do all subscription services simply agree to and then send on,
publishers random price increases? I'm not sure which made me angrier, the
invoice for a $6 price rise  or the one for a couple thousand. I wish I
could tell you I was happy with my service, but I'm not. Does anybody out
there LIKE their subscription service?
Linda
Linda C. Fairbanks
Director of Technical Services
Triton College Library, R-214B
2000 Fifth Avenue
River Grove, IL 60171
Office: (708) 456-0300 x3424
e-mail: <lfairban@triton.cc.il.us>
http://www.triton.cc.il.us