---------- Forwarded message ----------
Date: Thu, 12 Apr 2001 08:42:40 -0500
From: "Skwor, Jeanette" <skworj@UWGB.EDU>
Subject: Re: International Financial Statistics Yearbook (Rani Sinha)

***Oh my, yes!  What I do is politely (although sometimes the gritted teeth
do show ;) list every claim I made, the date, the manner in which it was
claimed and to whom (vendor or publisher, vendor rep by phone, paper,
whatever) and end pointedly with I *have* been claiming and we will *not*
pay twice for the same publication.

***Sometimes it's been the publisher (or fulfillment house?) themselves that
send me cards saying, oh that hasn't been published yet, or a card saying
they require a label, and after several months of hoop-jumping-through, I
get the "Sorry you claimed too late" message, and then the growls can be
heard through the clenched teeth.

***In other words, I do not respond well to the aforementioned message,
and generally get what I need.  I think you need to have a very firm talk
with your vendor rep.  You can always cancel the standing order with them;
sometimes the "extra work" is less in the long run.

Jeanette L. Skwor
Serials Dept. - Cofrin Library
University of Wisconsin - Green Bay
2420 Nicolet Drive
Green Bay, WI 54311

Phone:  (920) 465-2670         Fax: (920) 465-2783

> ---------- Forwarded message ----------
> Date: Wed, 11 Apr 2001 10:16:29 -0400
> From: Rani Sinha <sinhav@mail.lafayette.edu>
> Subject: for serialsst, please
>
> Lafayette College has a standing order with the IMF,  publisher of
> *International Financial Statistics Yearbook* via EBSCO, our serials
> vendor.  We paid for the 2000 edition in advance, but the
> volume failed
> to arrive.  We were finally informed by EBSCO that the publishers have
> said since we did not claim the missing issue within three months, we
> must pay again for a "replacement."  We have been claiming all through
> the calendar year and in any case did not know there was a three month
> limit for claiming.
>
> Has anyone else experienced a similar problem?  Any suggestions from
> readers?  I definitely don't want to pay a second time.  That
> smacks of
> sleaziness.  Thanks.
> V. Rani Sinha
> Acquisitions/Serials Librarian
> Skillman Library
> Lafayette College
> Easton, PA
>