---------- Forwarded message ----------
Date: Thu, 12 Apr 2001 10:15:25 -0400
From: mbhhbm@AMERICAN.EDU
Subject: Re: International Financial Statistics Yearbook (Rani Sinha)

We've had trouble probably every year with this title. Our check-in records
show that we received the 1999 yearbook on the same day we received the
2000 yearbook--10/19/99. And the 1998 yearbook arrived 2/12/99. We paid for
each in their own year on the IMF membership. You might not have claimed
the correct title number with EBSCO. If it's part of the membership you
have to claim on the membership number and specify the title. That was part
of our problem. I would not pay a second time. First contact EBSCO for a
record of your claims. If they don't have one, use your records. Then call
the publisher directly. Their first rejection was to an anonymous Ebsco
rep. or just a letter. A personal call from the aggrieved customer will be
different.

Good luck.
Mark

ps. Guma (202-623-7430 x265) just told me that the 2001 edition is not due
until late Sep. 2001, which doesn't fit our receipt history. Has anyone
received it yet?

                    Marcia Tuttle
                    <tuttle@email        To:     SERIALST@LIST.UVM.EDU
                    .unc.edu>            cc:
                    Sent by:             Subject:     International Financial Statistics Yearbook (Rani Sinha)
                    "SERIALST:
                    Serials in
                    Libraries
                    Discussion
                    Forum"
                    <SERIALST@LIS
                    T.UVM.EDU>

                    04/11/01
                    07:13 PM
                    Please
                    respond to
                    "SERIALST:
                    Serials in
                    Libraries
                    Discussion
                    Forum"

---------- Forwarded message ----------
Date: Wed, 11 Apr 2001 10:16:29 -0400
From: Rani Sinha <sinhav@mail.lafayette.edu>
Subject: for serialsst, please

Lafayette College has a standing order with the IMF,  publisher of
*International Financial Statistics Yearbook* via EBSCO, our serials
vendor.  We paid for the 2000 edition in advance, but the volume failed
to arrive.  We were finally informed by EBSCO that the publishers have
said since we did not claim the missing issue within three months, we
must pay again for a "replacement."  We have been claiming all through
the calendar year and in any case did not know there was a three month
limit for claiming.

Has anyone else experienced a similar problem?  Any suggestions from
readers?  I definitely don't want to pay a second time.  That smacks of
sleaziness.  Thanks.
V. Rani Sinha
Acquisitions/Serials Librarian
Skillman Library
Lafayette College
Easton, PA