---------- Forwarded message ----------
Date: Thu, 12 Apr 2001 09:17:51 -0400
From: Stephen Perisho <sperisho@IAS.EDU>
Subject: Centrobe / Neodata of Boulder, CO:  A Plea for Responses

Subscribers to SERIALST:

        Hoping to get a response ALSO from those of you without the time to
compose something more formal, I issue the following three-question survey.
PLEASE reply, but to the LIST, as together we can (hopefully) be heard.
        (A further difficulty may be that some of you are not offhand aware
which of the popular titles to which you subscribe come to you ULTIMATELY
via Centrobe / Neodata.  AMONG them in MY case are for example the
following:  Consumer reports; Economist; New Yorker; and Wired.  Many many
others could probably be named.  Those of you who would like to add to the
list are encouraged to do so.)

1. On a scale of 1 to 10, I would rate the service provided by Centrobe /
Neodata  ___ (10 being
        "Superb", and 1 being "This company gives me headache after headache
after headache, year    after year after year").

2. (If any,) The difficulties this company creates for me have to do with
        ___ renewals (as, for example, cashing checks but not actually
processing renewals for                         weeks or even months on end,
with the result that, in the case of one title or
another, I am left at the beginning of the year without issue after issue).
        ___ claims
        ___ both of the above (as in "Claims necessitated by the failure to
process").
        ___ other

3. I ___ do / ___ do not bind the titles in question.

        For what it's worth, here are my own replies:

1. On a scale of 1 to 10, I would rate the service provided by Centrobe /
Neodata  _1_ (10 being
        "Superb", and 1 being "This company gives me headache after headache
after headache, year    after year after year").

2. (If any,) The difficulties this company creates for me have to do with
        ___ renewals (as, for example, cashing checks but not actually
processing renewals for                         weeks or even months on end,
with the result that, in the case of one title or
another, I am left at the beginning of the year without issue after issue).
        ___ claims
        _X_ both of the above (as in "Claims necessitated by the failure to
process"), BUT                        ESPECIALLY THE FORMER.
        ___ other

3. I ___ do / _X_ do not bind the titles in question.  NEVERTHELESS, THEY
ARE NEEDED HERE!

Best wishes,

Steve Perisho
Serials Assistant
Historical Studies-Social Science Library
Institute for Advanced Study
Einstein Drive
Princeton, New Jersey  08540
United States of America

Tel.:  609 734 8378; Fax:  609 951 4515
E-mail:  sperisho@ias.edu