---------- Forwarded message ----------
Date: Thu, 12 Apr 2001 13:19:13 +1000
From: Lynda Hurley <Lynda.Hurley@UTS.EDU.AU>
Subject: Re: International Financial Statistics Yearbook (Rani Sinha)

Rani,

We've had the same problem with a number of yearbooks that we purchase
through EBSCO.

Our latest solution has been to find out the exact date that the book is
due for publication, and to make that they expected date on our system.
We plan to start claiming items immediately they becomes overdue - we've
not got as far as trying this out yet, but it was the only option we
coulds think up!

Lynda

> ---------- Forwarded message ----------
> Date: Wed, 11 Apr 2001 10:16:29 -0400
> From: Rani Sinha <sinhav@mail.lafayette.edu>
> Subject: for serialsst, please
>
> Lafayette College has a standing order with the IMF,  publisher of
> *International Financial Statistics Yearbook* via EBSCO, our serials
> vendor.  We paid for the 2000 edition in advance, but the volume failed
> to arrive.  We were finally informed by EBSCO that the publishers have
> said since we did not claim the missing issue within three months, we
> must pay again for a "replacement."  We have been claiming all through
> the calendar year and in any case did not know there was a three month
> limit for claiming.
>
> Has anyone else experienced a similar problem?  Any suggestions from
> readers?  I definitely don't want to pay a second time.  That smacks of
> sleaziness.  Thanks.
> V. Rani Sinha
> Acquisitions/Serials Librarian
> Skillman Library
> Lafayette College
> Easton, PA

--
Lynda Hurley
Librarian (Serials/ILLS)
University of Technology, Sydney
PO Box 123
Broadway  NSW 2007
Australia

E-Mail: Lynda.Hurley@uts.edu.au
Phone:  +61 2 9514 3038
Fax:    +61 2 9514 3305

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These comments are made in a private capacity, and are not necessarily
the official view of either the University Library or the University
of Technology, Sydney
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