---------- Forwarded message ----------
Date: Thu, 19 Apr 2001 10:56:10 -0500
From: Susan Andrews <Susan_Andrews@TAMU-COMMERCE.EDU>
Subject: Re: Centrobe/Neodata of Boulder (Joe Edelen)

I have pretty much been lurking during the Neodata discussion, but I
thought that I might mention one thing that has helped (sometimes) with
their subscriptions.  I have had pretty much all of the problems that
everyone else has had, but my biggest problems (with the exception of
missed issues at the beginning of the subs., and I don't have any remedies
for that) have related to the address label.  When we received 2 copies, we
frequently had them combine the subscription to 1 copy for 2 years (as has
been mentioned).  Our solution - leave our regular address on one label,
but give them a name to put on the other label for the 2d copy (or
*something* to make the address different and differentiate copies).  They
seem to handle a name in the address better than a department or building.
I have frequently had problems with them leaving off library or serials,
too (and the PO box was made up to satisfy postal regulations and is for
the *entire* university, not just us), so issues were going wherever our
mailroom decided to send them.  I have found that, although they almost
certainly will never manage to get library or serials into the address, if
I ask to have them add my name, it happens!  So, unless there is something
that makes this verbotten in your neck of the woods, you might try this
trick.

Good luck to one and all,

At 08:13 PM 04/18/2001 -0400, you wrote:
>---------- Forwarded message ----------
>Date: Wed, 18 Apr 2001 09:54:53 -0500
>From: "Edelen, Joe" <jedelen@USD.EDU>
>Subject: Re: Centrobe/Neodata of Boulder
>
>I know this has been said before, but Neodata is never going to change and
>make anything any easier for libraries.  Library subscriptions count for
>such a small part of their revenue that it doesn't put anything on their
>ledger sheet if they make any "improvements".
>
>I have been working in serials for many years.  Over 10 years ago I worked
>very hard with Faxon to try to get some sense made out of Neodata and get
>them to make a few minor changes - no progress and, now that I am "wiser",
>no more sleep lost.
>
>My recommendation would be to get a good vendor (if you don't have one, do
>the research and make the change if necessary) and let them do the work.
>After all, that is why we pay them the service charge.  They get additional
>discounts on many journals from the publisher and that is their job: to
>order and service the subscription.  Timely claiming on our part is
>important as well as (as I call it) "email bugging" of your account rep when
>no action has taken place on the claim(s) after an appropriate amount of
>time.
>
>Joe Edelen
>University of South Dakota
>
Susan Andrews
Head, Serials Librarian
Texas A&M University-Commerce
P.O. Box 3011
Commerce, TX 75429-3011
Susan_Andrews@tamu-commerce.edu
(903)886-5733