---------- Forwarded message ----------
Date: Mon, 2 Apr 2001 13:39:57 -0700
From: Rosie Croft <Rosie.Croft@ROYALROADS.CA>
Subject: Re: Emerald subscribers (Rosie Croft)

Frankly, I find this response extraordinarily belittling, and I hope the
"it's your fault not ours" attitude from this vendor in his email is not
lost on all of you. He even admits to "recent problems" at the bottom of his
email.

Many thanks again to all of those who replied to me about their problems
with Emerald.

-----Original Message-----
From: Dominic Martinez [mailto:DMartinez@mcbup.co.uk]
Sent: Monday, April 02, 2001 2:54 AM
To: 'SERIALST@LIST.UVM.EDU'
Cc: 'Rosie.Croft@ROYALROADS.CA'
Subject: RE: Emerald subscribers (Rosie Croft)

Hi,

I've been away for the last week or so, so I'm sorry if this is a little
late.
I'd just thought I'd send an email to the list to inform anyone who has been
having problems with the new/old interface of the Emerald service to let me
know so that I can ensure that it is looked at right away.

I have contacted Rosie at Royal Roads because I believe that the problems
are likely to be unique to them, but if anyone has been having problems with
the service, the best way to get a response is to contact the helpdesk team
directly. The email address for the helpdesk is:

emer.tech.help@mcbup.co.uk

Whilst the old interface is available at http://www.emerald-library.com, we
would like users to become familiar with the new interface which is
available at:

http://www.emeraldinsight.com

We will be running a dual service for a short period of time in light of
recent problems. If you have any comments on any aspect of the Emerald
service which are not appropriate to the helpdesk, please send an email to
feedback@mcbup.co.uk and we'll be happy to discuss this further with you.

Warm regards,

Dominic

--
Dominic Martinez
dmartinez@mcbup.co.uk
Customer Support Services Manager
www.emeraldinsight.com
Tel: +44 (0) 1274 785139
Fax: +44 (0) 1274 785204

---------- Forwarded message ----------
Date: Tue, 27 Mar 2001 13:04:59 -0800
From: Rosie Croft <Rosie.Croft@ROYALROADS.CA>
Subject: Emerald subscribers

Hi!

Is there anyone out there who subscribes to the Emerald journals online that
has had access problems since they implemented their new interface? We've
been running into some problems - urls not working, titles dropped from our
subscription list - and I was wondering if this was common or specific to
just us.

My address is rosie.croft@royalroads.ca

Thanks!
Rosie
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Rosie Croft, Librarian
Royal Roads University Library
2005 Sooke Rd.,
Victoria, BC  V9B 5Y2
Phone: (250) 391-2600 ext 4128
Fax: (250) 391-2594
rosie.croft@royalroads.ca