Mark,

We received that letter from the publisher about the format change and
asked our agent to not pay for 2000. They did anyway and by the time they
billed us, the publisher had cashed the check. I asked for a refund, and
have yet to get a reply or a credit. Our agent cancelled our subscription
for 2001 because of the format change. We never used our access to the
electronic version.

So our situation is similar to yours, and even though we knew about the
change in advance, the result was the same.

Robert Cleary - Serial Acquisitions Librarian
University of Missouri-Kansas City-Nichols Library
800 East 51st Street - Kansas City  MO   64110-2224
clearyRM@umkc.edu
Tel.:816-235-1548 Fax: 816-333-5584

-----Original Message-----
From: Mark Hemhauser [mailto:mbhhbm@AMERICAN.EDU]
Sent: Tuesday, March 13, 2001 1:17 PM
To: SERIALST@LIST.UVM.EDU
Subject: Market Research Abstracts

We have been claiming issues 70-72 of Market Research Abstracts for a long
time. We have learned that it is only available online which explains why
we haven't received any issues lately. Our subscription agent did not
alert us to this format change, nor did they ask if we wanted to continue
with the new format. The publisher says they sent out a letter in Nov.
1999 telling subscribers about the change in format and providing
instructions for access. To those who subscribe(d) to Market Research
Abstracts, did you catch this format change? Are you using the electronic
version? Have you canceled the subscription? If not, are you still paying
for what you think is the print version?

I ask because we have paid for one year (2000) of electronic access we
didn't realize we had and the publisher won't refund the money because
they sent us a letter about how to access it sometime in Nov. 1999.

Thanks.

Mark Hemhauser
American University Library--Serials Dept.
Washington, DC  20016-8046
 <mbhhbm@AMERICAN.EDU>