---------- Forwarded message ----------
Date: Fri, 23 Mar 2001 14:12:04 -0600
From: "Skwor, Jeanette" <skworj@UWGB.EDU>
Subject: Re: TESOL & The Progressive -- Gaele Gillespie

***Hmmm, obviously not All Vendors are created equal.  Mine thanked me for
letting them know this.   OTOH, maybe another customer found out & told
Swets Blackwell sooner. ;)

Jeanette Skwor

> -------- Original Message --------
> Subject: Re: TESOL & The Progressive -- Jeanette Skwor
> Date: Fri, 23 Mar 2001 13:33:58 -0600
> From: "Gillespie, Gaele" <ggillespie@UKANS.EDU>
>
>
> The information about the "unbundling" of _TESOL Matters_ from
> institutional
> subscribers was made available to us 2/13/01 via a report from our
> vendor of
> record, Swets Blackwell-NJ Service Ctr. Our particular order is for a
> TESOL
> comprehensive membership (now includes the TESOL Journal, TESOL
> Quarterly,
> and the TESOL Membership Directory), and our order has been with a
> vendor
> since forever, so you may want to consider switching to a
> vendor rather
> than
> going direct if that's how your current order is placed; it certainly
> saves
> some of the hassles you mention of trying to deal directly with the
> publisher.
>
> Gaele Gillespie / Serials Librarian / University of Kanasas Libraries
>
>
>
>
>
> -------- Original Message --------
> Subject: TESOL & The Progressive
> Date: Fri, 23 Mar 2001 09:32:14 -0600
> From: "Skwor, Jeanette" <skworj@uwgb.edu>
>
> I've been working on troublesome claims - the ones that
> aren't coming at
> all, as though subscriptions have lapsed, and have learned a couple
> things I
> thought I should share.
>
> First off, TESOL Matters will no longer be distributed to
> institutions,
> just
> individual members.  We will get through 2000, but that's it.
>
> And secondly, we all know the trials and tribulations of this sort of
> project - the unreturned phone calls, the mail not forwarded from an
> incorrect address (said mail being a claim with a note regarding our
> renewal, the incorrect address being a different department, the
> offender
> being the ALA no less), the ignored emails, the requirements
> for obscure
> numbers on removed wrappers, - I was even told at one
> institution, after
> a
> second phone call inquiring after it, that it takes 6-8 weeks
> to receive
> an
> invoice from a phoned-in request.
>
> But I have one shining jewel to hold up, the good people at _The
> Progressive_.  I got a same-day response to my email, the correct
> information on our subscription, which was that there was a
> lapse in the
> subs period- and an offer to send the missing issues free.  Which I
> promptly
> took them up on, and now I am here to report they arrived within the
> week.
>
> Bless good people who make all our jobs easier!
>
>  Jeanette Skwor     Cofrin Library     Serials Dept.
> University of WI-Green Bay
> Phone: (920) 465-2670       Fax: (920) 465-2783
>
> For him that stealeth a Book from this Library, let it change into a
> serpent
> in his hand and rend him.  Let him be struck with Palsy, and all his
> Members
> blasted.  Let him languish in Pain crying aloud for Mercy and
> let there
> be
> no sur-cease to his agony till he sink in Dissolution.  Let Bookworms
> gnaw
> his Entrails in token of the Worm that dieth not, and when at last he
> goeth
> to his final Punishment, let the flames of Hell consume him
> for ever and
> aye.
>      - Curse Against Book Stealers
>        Monastery of San Pedro, Barcelona
>