-------- Original Message --------
Subject: Re: Subscription Services -- Joseph Barnes
Date: Wed, 7 Feb 2001 18:08:15 -0500
From: Werner Lind <wlind@MAIL.BLUEFIELD.EDU>
Reply-To: "SEREDIT:  SERIALST Editors" <SEREDIT@list.uvm.edu>

    Our present vendor is W. T. Ccx, and I would rate them a zero.  They
fail to renew some subscriptions (though they didn't fail to bill us for
them), fail to respond to reports of lapsed service, and are impossible
to
contact by E-mail.
    Our former (and future) vendor was EBSCO, and I would rate their
performance a 4.
Their one drawback was a plethora of supplemental invoices during the
fiscal year which
nickle-and-dimed us to death (the reason the former director ordered the
change to Cox,
which promises a single annual invoice); but I have been assured by an
EBSCO official
that they also can set up an account for a single annual billing.

"Stephen D. Clark" wrote:

> -------- Original Message --------
> Subject: Subscription Services
> Date: Tue, 6 Feb 2001 16:26:31 -0500
> From: Joseph Barnes <Barnes@ROWAN.EDU>
>
> I am in the process of putting out for bid our journal holdings.  This
> is the first time for me, and I would appreciate your help.  Could you
> reply to me with the name of your vendor, and on a scale of 1 thru 5 [
> 5 representing Very Satisfied] could you rate your vendor for me?  If
> you would like to explain your rating, I would appreciate your taking
> time from your hectic schedule to do so. Thank you!
>
> Please respond directly to me!
>
> Cheers,
> Joe
>
> Joe Barnes
> Head, Periodicals Dept.
> Campbell Library
> Rowan University
> 201 Mullica Hill Road
> Glassboro, NJ 08028-1701
> Phone:  856 256-4980
> Fax:  856 256-4924
> E-mail Barnes@rowan.edu

--
Werner A. Lind
Reference Librarian
Bluefield College
3000 College Dr.
Bluefield, VA 24605