2 messages:

1)-------------------------------

-------- Original Message --------
Subject: Re: Subscription Services -- Joseph Barnes
   Date: Wed, 7 Feb 2001 08:43:51 -0500
   From: GERRE WESCOTT <WESCOTT@lycoming.edu>

 Joe We switched to Ebsco from Faxon about 15 years ago and never looked
back.  We've been very happy with them.  They assign a customer service
to you who gets to know you and your problems.  They are most helpful.
I would rate them very high. Gerre Gerre Wescott
Periodicals Technician
Snowden Library
Lycoming College
700 College Place
Williamsport PA 17701-5192
570-321-4089 - phone
570-321-4090 - fax

2)-------------------------------------
-------- Original Message --------
Subject: Re: Subscription Services -- Joseph Barnes
Date: Wed, 7 Feb 2001 08:49:25 -0500
From: "Susan A. Daddezio" <sad@CMS.MAIL.VIRGINIA.EDU>

We have been on RFP with Blackwell's (now
Swets/Blackwell's) for approximately 5 years. Through the
the Blackwell's years we have experienced many personnel
changes from the very top to the bottom. These seem to
happen over night and  with absolutely no previous
notification. You find out only when you call with an
inquiry. No library visits on a regular basis. We have not
received the what I would consider good service,
especially in resolving claims, without a tooth and nail
battle a good part of the way.

For about the last 1 l/2 years things have improved,
however I wonder if that has anything to do with the Swets
merger that was being negotiated.

I must also add in all fairness that previously our
subscriptions were handled by Majors when they were in the
subscription business and they were wonderful and maybe I
was just expecting too much. Majors still handles our
continuations and with top notch customer service.

> -------- Original Message --------
> Subject: Subscription Services
> Date: Tue, 6 Feb 2001 16:26:31 -0500
> From: Joseph Barnes <Barnes@ROWAN.EDU>
>
>
> I am in the process of putting out for bid our journal
> holdings.  This is the first time for me, and I would
> appreciate your help.  Could you reply to me with the name
> of your vendor, and on a scale of 1 thru 5 [ 5 representing
> Very Satisfied] could you rate your vendor for me?  If you
> would like to explain your rating, I would appreciate your
> taking time from your hectic schedule to do so. Thank you!
>
> Please respond directly to me!
>
> Cheers,
> Joe
>
> Joe Barnes
> Head, Periodicals Dept.
> Campbell Library
> Rowan University
> 201 Mullica Hill Road
> Glassboro, NJ 08028-1701
> Phone:  856 256-4980
> Fax:  856 256-4924
> E-mail Barnes@rowan.edu

Susan A. Daddezio, Library Specialist, CMAS
University of Virginia Health Sciences Library
P. O. Box 800723, 1300 Jefferson Park Avenue
Charlottesville, VA., 22908-0723
Phone: 804-982-4080, FAX 804-243-5873
E-mail: sad@virginia.edu