Everyone,

My thanks to everyone who replied.  I have now been able to convince my
claims person that subscription agents are not always correct and that
we need to follow-up on this claim.  A special thanks to those of you
who mentioned gaps/problems in 1997/1998.  It appears this is where our
problem began and our subscription agent did not follow-up.

*************************************
Cheryl Riley, A.A., B.B.A., M.L.S., M.B.A., Ed. Spec.
Associate Professor
Central Missouri State University
Warrensburg, MO  64093
Http://library.cmsu.edu/car/cheryl.htm
660-543-8810 (work)
660-543-8001 (fax)
Email:  riley@libserv.cmsu.edu (work)
 criley101@home.com (home)