-------- Original Message --------
Subject: Receipt of "orders" never made (was Business directories)
Date: Tue, 12 Dec 2000 11:26:17 -0500
From: Ann Doyle <asdoyl2@pop.uky.edu>

My very favorite way to deal with these things that occasionally turn up
in
the mail is to write a standard gift-acknowledgement form-letter to
them.  They always call me back as soon as that letter hits their desk
and
make arrangements for the immediate return of the materials at their
expense.

-----------------------------------------------------------------------------------------------------------------------
Ann S. Doyle
Serials Acquisitions Librarian
Young Library Serials                   V: 859-257-0500 x2132
University of Kentucky Libraries        F: 859-257-0508
Lexington  KY  40506-0456               E: asdoyl2@pop.uky.edu