-------- Original Message --------
Subject: Online & CD Rom Review / Online Information Review
   Date: Thu, 27 Jul 2000 17:03:27 -0400
   From: "Feustel, Carol (FEUSTECS)" <FEUSTECS@ucmail.uc.edu>

Dear Serialsters,

If you have a subscription to Online & CD-Rom Review, it changed titles
and publishers for 2000.  The new title is Online Information Review.
The new publisher, MCB University Press, did not include any information
about the title change in the first issue.  Only because our vendor,
Blackwells, hounded for no service issues did this information come to
light.

Most publishers do a good job informing us about title changes, but
those that don’t cause so many problems.   Non-communication = repeated
unnecessary claims.

Publishers need to realize that their lack of communication and s-l-o-w
claim resolution is directly reflected in cancellations.  What they
don’t seem to understand is that the journals that have receipt problems
are put on the cancellation chopping block.   We carefully study before
ordering a journal from a publisher with chronic receipt problems, if a
similar journal is available from a reliable publisher we may choose it
instead.

Yet another reason why Serials Librarians have gray hair.

                     GO BEARCATS!!

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                               Wise People Still Seek Him

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Carol S. Feustel                                             phone:
513-558-0179

Serials Specialist                                           fax:
513-558-1709

Health Sciences Libraries                    email: carol.feustel@uc.edu

University of Cincinnati

231 Albert Sabin Way, Box 670574

Cincinnati, OH  45267-0574

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

                The Original Journal Goddess.  Accept no imitations!!

                   Opinions expressed are mine, not my employer's