-------- Original Message --------
Date: Mon, 19 Jun 2000 13:16:14 -0400
From: Cynthia Ryan <ryanc@hq.acm.org>

Allow me to introduce myself to you.  I am the manager of the ACM
Membership Department.
If you are experiencing problems with the Member/Customer Service
Department,
please feel free to contact me directly.  If I can be of service, please
let me know.

Thank you,
Cynthia Ryan
Manager, Member Services
212-626-0510
ryan_c@acm.org

--------- Original message ----------
Date:         Fri, 9 Jun 2000 16:46:59 -0400
Comments:     To: "SERIALST@LIST.UVM.EDU" <SERIALST@LIST.UVM.EDU>
From:         "Ryan D. Parson" <RDPARSON@LIBAXP.UALR.EDU>
Subject:      Association for Computing Machinery

A question for all:

I started in my position as Serials Assistant (non-MLS staff) about
eight months ago and I've noticed in that time that most of our
Association for Computing Machinery titles have big gaps in holdings.
Many of them are delayed titles but it goes beyond not having any issues
for late 1999 or 2000.  In fact, we have titles that have no completed
volumes at all.  Is there anyone else out there that receives quite a
few ACM titles and has had this problem?  What is the solution?

Ryan Parson
Serials Assistant
Ottenheimer Library
University of Arkansas at Little Rock
2801 S. University
Little Rock, AR 72204
rdparson@ualr.edu
501.569.8815