Granted, we only have just over 1300 subscriptions, but for all titles NOT
ordered through a vendor (maybe 150 at the most), we keep a card file of
mailing labels.  It isn't very labor-intensive (actually I have a student
worker who takes care of claims and she also checks wrappers.  We save
them only a few weeks at the first of the year, so it might take her
10-15 minutes a couple of times each week.)

Claims through vendors are handled *entirely* by them.  If publishers
ask for more info, I just forward that request on to the service rep.

I do realize some schools have much too large a number to handle things as
we do.  Maybe some of them will post their procedures.

Debbie Harrell
Ingram Library, State University of West Georgia
phone: 770-836-6498
fax: 770-836-6626
<dharrell@WESTGA.EDU>

On Tue, 30 May 2000, Mary Williams wrote:

> Perhaps it's because I'm at the end of a 14-hour stint on Memorial Day
> (long story), but I'm in the midst of the dreaded claims and I ran
> across this note on the invoice:
>
>         A copy of the mailing label must accompany all claims.
>
> I rose wearily from my chair and walked over to the current periodicals
> area and discovered - the periodical in question comes in an envelope,
> there is no mailing label attached.  Am I supposed to maintain a file of
> mailing labels?  I suppose the obvious answer is yes - more damn
> paperwork.  I'm sure that the publisher has a good reason for it, but it
> appears to be just another stumbling block in the road...to somewhere.
> I think I'll take the road home.
> Tomorrow will be better.
>
> Mary, AKA Scarlett O'Hara
>
> Mary W. Williams
> Periodicals Librarian
> Dick Smith Library
> Box T-0450
> Tarleton State University
> Stephenville, TX  76402
>
> (254) 968-9868
> (254) 968-9467  FAX
>
> email: mwilliams@vms.tarleton.edu