---------- Forwarded message ----------
Date: Thu, 13 Apr 2000 08:42:37 +0200
From: Enrico Martellini <enrico@SNS.IT>
Subject: Access to AIP/APS e-journals

Dear collegues,

I'm an Italian librarian, responsible for the management of e-journals at
the Library of Scuola Normale Superiore di Pisa. Every year we experience
severe problems with the e-journals published by American Institute of
Physics / American Physical Society for different reasons:

- lost cheques;
- never drawed invoices;
- no obvious reason.

The restoration of the access is always difficult and needs a long time.
We manage nearly 140 e-journals (IOP, Elsevier, Springer, etc.), but our
problems concern only AIP/APS publications.

Our customers are very annoyed with this setback; they assert that only
our library has these problems with AIP/APS e-journals.

Therefore I ask you: are there other libraries experiencing this kind of
problems? Or we are particularly unlucky (or, even worse, real bunglers)?
Have you got any suggestion to solve this problem?

If you think it right, unswer directly to my e-mail address (enrico@sns.it)

Thank you in advance.
Sincerely
Enrico Martellini

==============================
Enrico Martellini
Biblioteca. Scuola Normale Superiore
Piazza dei Cavalieri, 7
56126 Pisa - Italia
tel. 050-509024 - fax 050-563513
mailto: enrico@sns.it
http://biblio.sns.it/index.html
==============================