Please reply to: Marilyn.Parrish@MILLERSV.EDU

To:     Library staff or faculty members working with Library photocopy
          and/or microfilm/fiche copying services
From:   Marilyn Parrish, Ganser Library, Millersville University,
          Millersville, PA

Please forgive duplication from other lists.
Please take a few moments to review and respond to the questions below. Your
assistance will help us to provide better service to our users. Thanks very
much!
Please respond to my address rather than to the list. Thanks.
marilyn.parrish@millersv.edu <mailto:marilyn.parrish@millersv.edu>

Your library:
City, state:
Photocopy machines
1.      How many public use photocopy machines do you have?
2.      Do you own or lease your photocopiers?
3.      If leased, from which company?
4.      Who repairs your machines when they malfunction? Does someone on
your campus repair them?
5.      Do you have a maintenance agreement? With which company? How would
you rate the response of the company to calls for maintenance?

        Microfilm/fiche reader-printers
6.      How many public use microfilm/fiche reader-printers do you have?
7.      Do you own or lease your reader-printers?
8.      If leased, from which company?
9.      Who repairs your machines when they malfunction? Does someone on
your campus repair them?
10.     Do you have a maintenance agreement? With which company? How would
you rate the response of the company to calls for maintenance?
11.     Which microfilm/fiche reader-printers for public use have worked
well for your library?

        Payments
12.     How much do you charge for a photocopy? To print microfilm/fiche?
13.     Do you offer change in the library? How?
14.     If you have a change machine, who is responsible for fixing it when
it malfunctions?
15.     Do you make use of a debit card? Campus wide or in-library use?

        Other
16.     Do you provide a photo/micro copying service (library staff make the
copies) for any of the following types of library users:
        On-campus students
        Distance education students
        Faculty
        Staff
        Community members
17.     If you offer a photocopying service, do you provide this at all
times or only when machines malfunction?
18.     How much do you charge for this service?  What turnaround time do
you offer?

Thank you very much!

Please reply to: Marilyn.Parrish@MILLERSV.EDU