Core webinar: Rapidly Implementing a Contactless Service
Date: Tuesday, October 27, 2020
All webinars are one hour in length and begin at 11 am Pacific, noon Mountain, 1 pm Central, and 2 pm Eastern time.
Description: This webinar gives attendees tools and techniques for planning and implementing a contactless hold pickup service model, based on how Loyola University Chicago planned and implemented its contactless pickup service this summer with very limited time. It will give examples of other types of related services that other libraries have implemented. Even when contactless pickup may no longer be necessary, these are techniques that libraries can apply to create similar services and adapt to new realities.
Learning outcomes:
At the conclusion of this session, participants will be able to:
identify the systems and processes to consider in designing and implementing a contactless service model.
better assess and respond to potential problems while implementing a contactless service model
integrate relevant techniques in designing services at their own institutions.
Who should attend?
Any library staff who are or will be potentially involved in the planning and implementation of a contactless service model or other new service model, particularly within academic environments.
Presenters:
Chris Martin has been Head of Access Services at Loyola University Chicago Libraries since 2016, and was formerly Head, Access Services at North Dakota State University Libraries. He received his MLIS from the University of Alabama. He became a member of LITA in 2018, and served on the Planning Committee for the 2020 Core Virtual Forum.
Margaret Heller has been Digital Services Librarian at Loyola University Chicago since 2013, and prior to that was at Dominican University. She received her MLIS from the University of Illinois at Urbana-Champaign. She is the author of Community Technology Projects: Making Them Work, published by ALA Editions in 2019, and numerous blog posts and other web publications, focusing on scholarly communications, privacy, and information technology policy. Active in ALA, she most recently served on the LITA Board of Directors.
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Registration Fees: Core Member $43; Non-member $59; Group rate $129
For additional information and access to registration links, please go to the following website:
http://www.ala.org/core/rapidly-implementing-contactless-service
Core webinars are recorded and registrants receive a link to the recording shortly following the live event.
For questions about registration, contact ALA Registration by calling 1-800-545-2433 and press 5 or email registration@ala.org
For all other questions or comments related to the webinars, please contact freuland@ala.org
Posted on behalf of the Core Continuing Education Committee.