FYI
Nancy
From: serialst@simplelists.com <serialst@simplelists.com>
On Behalf Of Kimberly Steinle
Sent: Friday, September 18, 2020 1:36 PM
To: serialst@simplelists.com
Subject: [SERIALST] RE: Duke University Press Content Site Outage - Issue Resolved
Dear Customers and Vendor Partners,
The site outage affecting our humanities and social sciences content platform,
read.dukeupress.edu,
and the administrative
dashboard has been resolved. You can now resume normal site usage and access content.
Please refrain from using the administrative dashboard for the next 24 hours. Updates made through the administrative dashboard in the last 24 hours may have been
lost.
We apologize again for the inconvenience. If you continue to experience issues with the site, please contact
customerrelations@dukeupress.edu.
Best regards,
Kimberly Steinle
Library Relations and Sales Manager
Duke University Press
From: serialst@simplelists.com <serialst@simplelists.com>
On Behalf Of Kimberly Steinle
Sent: Friday, September 18, 2020 12:07 PM
To: serialst@simplelists.com
Subject: [SERIALST] Duke University Press Content Site Outage
Dear Customers and Vendor Partners,
We have been made aware of instability on our humanities and social sciences content platform,
read.dukeupress.edu,
and its tools, causing intermittent outages. We apologize for this inconvenience. This issue is being addressed with urgency by our platform vendor Silverchair.
Please refrain from using any tools or content associated with our platform, such as ebooks, journals, and the
administrative
dashboard, as any updates made during this period will be lost.
We will follow up when the issue is resolved and normal use of the site can resume. Thank you for your patience.
Best regards,
Kimberly Steinle
Library Relations and Sales Manager
Duke University Press
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