The University of Chicago Press is taking action to support you, your faculty, and your students during the novel coronavirus outbreak. We encourage you to bookmark our coronavirus information webpage which is updated frequently and also includes news about e-book resources from our Books Division. If you have feedback or questions, please contact us at subscriptions@press.uchicago.edu.

Electronic subscription access
As universities move to remote coursework, we encourage librarians to:

Please contact journalsupport@press.uchicago.edu if you, your faculty, or your students experience any connectivity problems while accessing journals remotely. We have and will continue to address these issues quickly.

Electronic access to print-only journal subscriptions
We are enabling electronic access to print-only journal subscriptions to help institutions transition to remote coursework. If your library has a print-only subscription to one of our journals and you notice you do not have electronic access by April 1, please email journalsupport@press.uchicago.edu to set up access.

 

Delivery of print editions

Due to supply chain disruptions, customers may see delays in delivery of print editions. We are making every effort to ensure that delivery will be made. If your institution is unable to receive mail, please email us as soon as possible at subscriptions@press.uchicago.edu. We will hold your issues until you can receive mail.

 

Claims

We are actively processing claims, but cannot ship back issues at this time. Our warehouse is currently closed for the protection of our staff. Claims will be shipped as soon as we re-open.

 

Coronavirus research
A number of articles and book reviews about coronaviruses have been published in University of Chicago Press Journals. They are now free to read on our site. Please visit our coronavirus information page for a complete list.


Subscription renewals
We understand that library customers may encounter delays while processing subscription payments. To ensure no customers lose access to content they plan to renew, we are extending online access through the end of May for current institutions that have not yet renewed their 2020 subscriptions. We may extend this arrangement if necessary.

If you are an existing customer and have lost access, please contact us at subscriptions@press.uchicago.edu and we will address the issue as quickly as possible.

Subscription payments
During this time, we may experience delays and limitations while processing payments submitted by mail or by phone. With that in mind, we encourage you to submit your payment through our website using the instructions on your renewal form. Or, you may submit payment by wire:


Financial Institution: The Northern Trust Bank, 50 S. LaSalle Street, Chicago, IL 60603
Account Name: University of Chicago Press Bank 3
Account Number: 2725681
Routing Number: 071000152
SWIFT#: CNORUS44

 

Once payment is made, please let us know at remittances@press.uchicago.edu.

 

If you have questions, please contact our team by email at subscriptions@press.uchicago.edu. 

Orders submitted by mail

Orders submitted by mail between March 1 and today may not have made it to our office before mail service to our building ended temporarily. We invite you to resend those orders and future orders in spreadsheets to subscriptions@press.uchicago.edu. We'll start subscription service as soon as the order is received, and we'll process payments when mail delivery resumes. Please include the following information with your order:

 


Interlibrary loan and copying
We are facilitating the interlibrary loan and e-learning needs of libraries that subscribe to any of our journals by granting unlimited, fee-free copying through the end of June 2020. You may process interlibrary loan/e-learning copying requests from individuals or other libraries as you normally would, but you do not need to track or report usage for the purpose of paying copyright fees. We may extend this arrangement if necessary.

Copyright and fair use
In accordance with our normal practice, we will continue to allow all reuse of our content that falls under fair use provisions (see exception for interlibrary loan and e-learning above).

2021 rates
We are currently evaluating our 2021 rate plan in response to the disruption academic institutions will experience during this time. As a university press and a not-for-profit organization, we are dedicated to maintaining low rate increases every year, with all increases carefully considered in response to changing costs of production, editing, technology, volume, and the need to sustain the scholarship that we and our publishing partners support. Our team is in close communication with agents and librarians to better understand the unique hardships your institutions face each season. We are continuing that tradition and will provide information about 2021 rates as soon as possible.

Technology
Our content platform provider has been preparing aggressively to ensure business continuity in the face of a COVID-19 pandemic. We do not expect any service disruptions. If you experience a problem, please email us at journalsupport@press.uchicago.edu.

Contact us
Hours: Monday-Friday, 8:30 AM-5:00 PM CT

Email
Subscriptions: subscriptions@press.uchicago.edu
Access control: journalsupport@press.uchicago.edu

Phone*
U.S. and Canada: (877) 705-1878
International: +1 (773) 753-3347
*Our team is currently working remotely. Voice messages will be forwarded to our staff who will respond via email. Please be sure to include your email address in your voicemail so we can reply as quickly as possible. Or, you can email us directly at subscriptions@press.uchicago.edu.

Sincerely,
The University of Chicago Press Journals Division
subscriptions@press.uchicago.edu