Thank you, Melissa, for your detailed reply. This is helpful, and it’s helpful to hear we’re not the only ones who have encountered this problem.
My followup question for the group is – how are you dealing with this in terms of reporting your statistics? Do you just use the SUSHI reports anyway? I saw
that one library has given up using SUSHI because of these discrepancies, but I’m not sure that’s realistic for us as a special library with limited staff.
Thanks,
Paulina V. Harper
Information Specialist
RTD - Disruptive Technology & Commercial
ExxonMobil Upstream Integrated Solutions
S1.1B.417
22777 Springwoods Village Parkway
Spring, TX 77389
832 624 8332 Tel
Paulina.v.harper@exxonmobil.com
From: serialst@simplelists.com [mailto:serialst@simplelists.com]
On Behalf Of Melissa Belvadi
Sent: Thursday, February 13, 2020 7:30 AM
To: serialst@simplelists.com
Subject: Re: [SERIALST] Usage statistics discrepancies
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I have seen and reported a specific example of a publisher who was showing different results for the same title (retrieved on the same day) for the tabular vs SUSHI and it came down to that the
report was somehow splitting the title across two different DOIs and the other wasn't (and this was happening for multiple titles in that report).
It's not a general problem - I have spent many hours in the last few months comparing SUSHI and tabular R5 reports side by side and this problem is very rare and very idiosyncratic to specific
platforms and even specific titles within platforms.
What you need to do is report the specific instances you find to the platform/vendor/publisher in question so they can fix it.
The key is to be very specific in reporting the problem, not just the way you described it so vaguely here, but explain exactly which report, which time period, and which titles/lines in the
report demonstrate the discrepancy.
Otherwise no one can do anything with your complaint.
Separately from that kind of error, vendors do sometimes admit that data they released in the past was miscalculated and advise their customers to re-run the reports for a given time period.
I've seen that happen for both R4 and R5 over the last few years. There's nothing you can do about that proactively, but just make sure you're on the customer service announcement email lists for all of your vendors. I have raised the possibility with Project
COUNTER of them maintaining some kind of centralized announcement list for all COUNTER-compliant vendors (analogous to the Journal Transfer Digest list) to alert librarians to such problems, and it's under long term consideration.
Melissa Belvadi
Collections Librarian
University of Prince Edward Island
mbelvadi@upei.ca 902-566-0581
ORCID iD: 0000-0002-4433-0189
Make an appointment via YouCanBookMe
On Wed, Feb 12, 2020 at 5:18 PM Harper, Paulina V <paulina.v.harper@exxonmobil.com> wrote:
Hello,
Has anyone else seen instances of vendor usage statistics delivered via SUSHI being different than the usage pulled from the vendor sites directly? Please note, the usage pulled from the vendor sites may be months after the SUSHI data is delivered, but we also encountered this discrepancy once when we pulled the SUSHI and downloaded from the vendor directly in the same afternoon.
If yes, can you help me understand why this discrepancy exists? We are stumped.
Thanks,
Paulina V. Harper
Information Specialist
RTD - Disruptive Technology & Commercial
ExxonMobil Upstream Integrated Solutions
S1.1B.417
22777 Springwoods Village Parkway
Spring, TX 77389
832 624 8332 Tel
Paulina.v.harper@exxonmobil.com
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