We first went with W.T. Cox. In 2011. We were with Ebsco and when they started closing offices we got lost in the shuffle and could not get decent customer service from them. In 2014 I let myself be lured back to Ebsco with a “deal I couldn’t refuse”. I should have refused because it was more of the same. They knew when I came back that I had left because of poor customer service so imagine my surprise when they gave me a new person as my service rep. we lasted 3 years before I went back with W.T. Cox. Their customer service was exceptional the first time and it continues to be. I will not be lured away again.
On a positive note about Ebsco. On the database side I have never had a problem. My points of contact are Chris Zaremba and Dexter Evans and they have always been very helpful.
Sandra,
Sandra Thomas
Library Director
Assistant Professor
Serials/Electronic Resources Librarian
Henry G. Bennett Memorial Library
Southeastern Oklahoma State University
425 W. University
Durant, OK 74701
580-745-3172
"Whatever the cost of our libraries, the price is cheap compared to that of an ignorant nation" -- Walter Cronkite
From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG]
On Behalf Of Laura Herndon
Sent: Thursday, March 07, 2019 1:05 PM
To: SERIALST@LISTSERV.NASIG.ORG
Subject: Re: [SERIALST] Serials vendor question
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My library uses EBSCO as well. We currently have around 230 print and online titles with them and haven’t had any real problems.
Laura E. Herndon
Serials Librarian
678 466-4335
Clayton State University
Morrow, GA 30260
From: Serials in Libraries Discussion Forum <SERIALST@LISTSERV.NASIG.ORG>
On Behalf Of Abbigail C Gregg
Sent: Thursday, March 7, 2019 1:54 PM
To: SERIALST@LISTSERV.NASIG.ORG
Subject: Re: [SERIALST] Serials vendor question
We use Ebsco and have always been very happy with their service. We are a small academic library.
Abbigail Stauber
Library Technician
724.847.6693 | acgreg@geneva.edu
From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG]
On Behalf Of Seth Smith
Sent: Thursday, March 07, 2019 11:52 AM
To: SERIALST@LISTSERV.NASIG.ORG
Subject: [SERIALST] Serials vendor question
Hi, I work at a medium sized public library system and we are looking at different serials vendors./jobbers. My question is, what have other institution's experiences been with WT Cox over the past few years, if you use them as a serials vendor? We are also looking at other vendors, including Revistas and Popular Subscriptions as well.
Thanks!
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