There is no solution to this which is why Project Counter redefined the related metrics in Counter 5. The fundamental problem is that different publishers handle incoming links differently : some would go to an abstract page and the user would select HTML or PDF view, but others would take an incoming link directly into the full HTML view thereby causing a count on HTML full text views even when the patron had no intent of viewing the HTML and would immediately click on the PDF. There is no way repeat no way to tell these apart just by looking at the counter R4 reports.

On Thu, Feb 14, 2019, 10:07 PM Theresa Carlson <Theresa.Carlson@nau.edu wrote:

Hi all

I am fairly new to this work and am hoping you all can assist me with a question on COUNTER reports. How do you reconcile HTML/PDF duplication in the JR1 reports? To this point, I have been using the reporting period total information, but someone recently mentioned that some vendors will double count the HTML view and PDF view for the same article. I saw that this will be addressed in COUNTER 5, but for now I am not sure what to do.

I searched the archives and didn’t see anything about this. Any help you can give is greatly appreciated.

Thanks,

Theresa Carlson

To unsubscribe from the SERIALST list, click the following link:
http://listserv.nasig.org/scripts/wa-NASIG.exe?SUBED1=SERIALST&A=1