In 2017 Taylor & Francis announced a Rolling Wall Policy with a provision of 20 years’ courtesy access as part of its base terms applicable to current subscription customers. It remains our view that 20 years’ courtesy back access is more competitive than the base terms offered on current subscriptions by many of our competitors, and we would urge our customers to check and verify this with their subscription agent.
Nevertheless, listening to the feedback from our customers we have come to understand that many find a date for courtesy access that moves annually to be problematic, to be one that some find involves additional work in implementation at their end, and one that they feel involves uncertainty of access amongst their patrons.
Notwithstanding the caveat that Taylor & Francis reserves the right to change its terms on offers to customers from time to time, we are therefore restoring courtesy access back to 1997 to current subscription customers in the USA and Canada with immediate effect and for the foreseeable future. We acknowledge that this issue has strained our relationship with some of our customers over the past few months, and we are committed to working with them to rebuild the excellent relationships that we have previously prided ourselves upon. We are communicating this change with all customers in the US and Canada either directly or via email over the next few days. It may then take us some time to implement the necessary changes to libraries’ access. We will communicate with customers as their 1997 access is reactivated.
We will also work with link resolver vendors to ensure they have the necessary data to keep library catalogs updated. ****************************************************************************************
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