Hi Michelle,

At work. I take my cell phone off our wifi, switch to my data, see if I can access the database/journal/ebook. Admittedly this adds the mobile formatting issue into it. I sometimes also check at home, if it's an ongoing issue. I'm the Electronic Resources Librarian (with a creative job title), and I'm usually the one who checks. Our Systems librarian as well, if we think it's a proxy server issue.

Emily
 

On Tue, Apr 24, 2018 at 2:43 PM, Early, Michelle <early@xavier.edu> wrote:

We are trying to figure out the best way to check off campus access of our electronic resources when we are ON campus.  We use EZ Proxy for authentication off campus.  If you would share how your institution checks access when your users call with problems, or when you are performing setup or general checking of resources. 

If you could also say who performs the checking when problem notices come in.  Is it the electronic resources person, reference librarian on duty, help desk person … ?

 

Thank you for your input.

 

Michelle Early

Electronic Resources Librarian

Xavier University

Cincinnati, Ohio 45207

513-745-4817

Research Consultation: http://www.xavier.edu/library/ask-a-librarian/Schedule-a-Consultation.cfm

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Emily Ray

Metadata and Discovery Services Librarian 501-683-1744
Collections and Archives / Technology and Digital Initiatives
University of Arkansas at Little Rock




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