We still have many subscriptions that are print only (art & arch.) so I still submit claims twice a month - sometimes sooner by email if the title is foreign or weekly. Most of our claims are answered and I continue to follow up on any that aren't. My ebsco CSR probably gets tired of me but we are able to resolve most problems. The longest claim resolution came 3 years after my first claim but I stayed persistent. I can't stand to bind incomplete so I will sometimes personally purchase (cheap) issues from Amazon or eBay if I absolutely cannot obtain it through DEU.
-Steve
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Steve Majure
Serials Librarian
Jen Library
Savannah College of Art and Design®
PO Box 3146
Savannah, GA 31402-3146
T: 912.525.4702
smajure@scad.edu - www.scad.edu
library.scad.edu
From: "Chris Hudson" <hudsoncg@KENYON.EDU>
To: "SERIALST" <SERIALST@LISTSERV.NASIG.ORG>
Sent: Wednesday, February 28, 2018 2:56:20 PM
Subject: [SERIALST] Still Claiming Serials?
As a spin-off of sorts to the recent thread on Serials Assistant duties, I would be curious to hear from any libraries that have decided to cease the practice of claiming serials and the reasoning behind your decision and how it has gone for you.
Feel free to reply here or contact me directly.
Thanks much.
Chris
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