As of this morning, everything on Wiley Online Library appears to be working properly again, including the ability to download PDFs.

 

Without trying to come across as a crank (probably too late), my view is that you can learn a lot about a company by its customer support. This is not by any means the first example of problematic interaction I’ve observed. I hope Wiley will listen and learn from this experience. (Yes, I’ve also communicated this through official channels.)

 

Steve

 

Steve Oberg

Assistant Professor and Group Leader for Resource Description and Digital Initiatives

Buswell Library, Wheaton College (IL)

+1 (630) 752-5852

 

President, NASIG