Hi Whitney,

 

I have always found the best way to fix this kind of problem is to tell EBSCO not to let it happen again. If this was the first time Atlantic did this to one of their customers, it’s understandable, but they are really very good at handling all kinds of odd subscriptions, especially when they have thousands of libraries buying the same title. Perhaps you will need to authorize them to bill you early in case the subscription expires early again, or to bill you for the two “extra” issues, or they may need to increase the service fee on the subscription, but in an academic library budget it will be peanuts, and it will free up your time for all those things they cannot do for you.

 

Judith E. Stokes

Associate Professor Emerita, Adams Library

Rhode Island College

600 Mount Pleasant Avenue

Providence, RI 02908

 

 

 

Hello,

 

I’m wondering if anyone has had any problems with their print subscription for The Atlantic.

 

After submitting a claim for our November 2016 issue through EBSCO we were told the publisher would not send us our missing issue due to a subscription lapse. After talking back and forth with our rep, we were told that although The Atlantic publishes 10 issues per year they count their double issues (January/February and July/August) twice and that this has been causing our subscriptions to expire early.

 

Has anyone else had similar problems? If you did, how did you fix it? Feel free to respond on or off list.

 

Whitney Jordan

Assistant Professor

Acquisitions Librarian

Western Carolina University

Cullowhee, NC

828.227.3729

wpjordan@email.wcu.edu

 

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