Hello Hannah

 

Best check with T&F to see if there is some maintenance going on. We did receive reports for March. I’m getting a similar story on 360 COUNTER today: "There was an error processing the request.\",\"StackTrace\":\"\",\"ExceptionType\":\"\"}","status":401,"statusText":"Unauthorized"}; textStatus: error; errorThrown: Unauthorized”

 

Kind regards,

 

Dom Benson

E-resources Librarian, Library, Information Services

Brunel University London | T +44(0)1895 266143

 

From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG] On Behalf Of h.wise@SURREY.AC.UK
Sent: 07 June 2017 10:20
To: SERIALST@LISTSERV.NASIG.ORG
Subject: [SERIALST] Alma stats - Service Busy Note

 

Hello all,

 

I'm trying to set up SUSHI retrieval of stats via Alma and when I enter our details for Taylor and Francis, I keep getting the message:

 

Connection failed:Service Busy Note: It is recommended to set the status to Inactive.

 

For all the report types. Does anyone know what this message means? Should I try again later or is it that my details are wrong?

 

Best wishes,

 

Hannah

 

Hannah Wise

 

E-Resources Support Team

Library and Learning Support Services

University of Surrey

Journals@surrey.ac.uk

01483 683890

 

 

 

 

 

 


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