Yes, please report it!

 

Stephanie

 

 

We use WAM proxy. Just noticed this error: “504 Gateway Timeout. The proxied resource, find.galegroup.com is not responding.” It happens when going into the database, then searching for a book, going into the book, and attempting to go to the next page. However when going to that same book from the catalog, this doesn’t happen. I’m about to report it to Gale.

Diane Westerfield, Electronic Resources & Serials Librarian

Tutt Library, Colorado College

diane.westerfield@coloradocollege.edu

(719) 389-6661

 

 

 

 

We are having exactly the same problems (noticed on 3/23) and I reported it to Gale yesterday.  Our case number is 5869707.    I just experienced the problems you describe with ECCO, but we reported the problem as related to 19 C UK Periodicals.  To me, it looks like the problem is with anything on infotrac.

 

We are having moderate success by changing the /itweb/ part of the url to /default/

 

I don’t manage our proxy settings so I am unable to comment on that.  I don’t think it is just the proxy because I had the same problems on campus removing the proxy string from our URLs. 

 

 

 

Does anyone have a better proxy configuration for the ECCO database?  (We have the latest version of EZProxy.)  Or, is there some OTHER way to make ECCO work as it should?

 

A professor is having problems with it:

 

Today, my students had a research assignment requiring them to use ECCO. They complained, rightly, that every time you ask to go to the next page of a selected document, you get a message saying that the database “is not working.” Refreshing the page sometimes works, but this is very annoying.

 

Is there anything that you can do about this?

 

 

 

Gale/Cengage sent us an updated proxy configuration, but it seemed to have made the problem worse, as the professor reported:

 

Problem persists. I get to a text, but when I try to go to a second page I get an error message; after a short while, the error message disappears and the page I sought comes up, but there is no reason why I should be getting that error message.

 

 

Moreover, our systems administrator, who changed the proxy configuration to what Gale/Cengage recommended said:

 

I'm concerned about this update because

1. it is so different from the recommended stanza provided by OCLC

2. it removes all the other hosts except one!

but I see that the recommendation comes from the vendor so I've done it.

 

BUT I changed one thing.

If you have 2 stanzas with the same DJ line, the second stanza cancels out the first.

The only difference between these 2 that they supplied is the URL field, but you are allowed multiple url lines in one stanza,

so I combined them:

 

Title -hide Gale/Infotrac/PowerSearch Databases

URL http://infotrac.galegroup.com/itweb/mlin_b_bumml

URL http://infotrac.galegroup.com/itweb/nellco_bpll

DJ galegroup.com

DJ readspeaker.com

DJ nelnetsolutions.com

HJ cyberadmin.gofullstack.net

NeverProxy apis.google.com

NeverProxy library.demographicsnow.com

 

Anyway, can you please help us?   

 

Any help would be appreciated.  Please contact me off-list by emailing me directly at wical@bu.edu

 

Thanks.

 

Stephanie

 

Stephanie H. Wical

Electronic Resources & Acquisitions Librarian

Mugar Memorial Library
Boston University

771 Commonwealth Avenue
Boston, MA 02215

 

Phone:  617-358-3967

E-mail:   wical@bu.edu

 

 

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