I didn't get an email until it was fixed.  Usually, I get one right away.

Barbara Pope


From: "kovelesk" <kovelesk@SETONHILL.EDU>
To: "SERIALST@listserv.nasig.org" <SERIALST@LISTSERV.NASIG.ORG>
Sent: Thursday, January 19, 2017 9:09:04 AM
Subject: Re: [SERIALST] OCLC access - is anyone else experiencing access problems with OCLC?

In my experience, once OCLC knows about an outage, they send an e-mail to customers.

Judith A. Koveleskie, MLIS, MA
Serials Librarian
Seton Hill University
Reeves Memorial Library
1 Seton Hill Drive
Greensburg, PA 15601-1548
kovelesk@setonhill.edu
724-838-7828
This document may contain confidential information and is intended solely for the use of the addressee. If you received it in error, please contact the sender at once and destroy the document. The document may contain information subject to restrictions of the Family Educational Rights and Privacy and the Gramm-Leach-Bliley Acts. Such information may not be disclosed or used in any fashion outside the scope of the service for which you are receiving the information.

On Thu, Jan 19, 2017 at 10:05 AM, Susan J Wishnetsky <pasiphae@northwestern.edu> wrote:

I guess because if OCLC is flooded with too many calls to handle it won’t do anyone much good.  If a few people find out and share the info, then the rest of us will know and not waste our time calling.  SW

 

From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG] On Behalf Of Judith Koveleskie
Sent: Wednesday, January 18, 2017 10:00 AM
To: SERIALST@LISTSERV.NASIG.ORG
Subject: Re: [SERIALST] OCLC access - is anyone else experiencing access problems with OCLC?

 

So why don't we all do what she did and contact OCLC when things are down instead of wasting time on a listserv.


Judith A. Koveleskie, MLIS, MA
Serials Librarian
Seton Hill University
Reeves Memorial Library
1 Seton Hill Drive
Greensburg, PA 15601-1548
kovelesk@setonhill.edu
724-838-7828
This document may contain confidential information and is intended solely for the use of the addressee. If you received it in error, please contact the sender at once and destroy the document. The document may contain information subject to restrictions of the Family Educational Rights and Privacy and the Gramm-Leach-Bliley Acts. Such information may not be disclosed or used in any fashion outside the scope of the service for which you are receiving the information.

 

On Wed, Jan 18, 2017 at 10:14 AM, elmslib . <elmslib@gmail.com> wrote:

According to the recording on their Tech Support phone #, all products are down and they are actively working on correcting the issues. No timeline was given.

Debbie

 

On Wed, Jan 18, 2017 at 9:59 AM, Jones, Mary Ann <MJones@library.msstate.edu> wrote:

We can’t seem to get access to OCLC. Is anyone else having problems? Has anyone heard anything about downtime?

 

Thanks,

Mary Ann

 

 

Mary Ann Jones, MLIS
Associate Professor
Coordinator of Electronic Resources and Acquisitions

Mississippi State University Libraries
mjones@library.msstate.edu

(662) 325-4619

 

 

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--

​

Debra J. (Debbie) Gomes
Associate Director & Head of Library Technology
Alumnae Library, Elms College
291 Springfield St.
Chicopee, MA 01013
P: 413-265-2316

 

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