Hi everyone in library land,

 

I emailed Tracie Seurer at Auraria since we had recent similar problems with ACS journals. It sounds like they have had similar issues to us, related to a recent server upgrade. In her case, it was a Millennium to Sierra transition; in ours it was a Millennium Release 2011 1.6_5 to Release 2014 SP2.

 

If anyone out there is on Millennium or Sierra with a recent server upgrade and sudden mysterious problems, please talk to the Innovative Help Desk and tell them to look for the buggy HTTP1.1 code.

 

Apparently there is buggy HTTP1.1 code baked into some server upgrades; it was supposed to improve performance but causes all kinds of problems such as the accumulation of open ports leading to 503 errors and inability to log into the staff client. Basically your ILS becomes unusable to patrons and staff until Innovative clears the ports. In addition, Illiad and some journal platforms misbehave but with WAM proxy only; direct links behave normally. Innovative has been removing or commenting out that code during upgrades, but lately it seems like they’ve been forgetting to do it. And only some of the techs are aware of this at all. It was a long 3 weeks before we reached the right person at Innovative, who fixed it in less than a half hour.

 

I’m posting this here because the IUG LISTSERV was taken down; it was replaced by a forum which many people may not be aware of.

http://innovativeusers.org/iug-forum/all-categories.html

 

Hope this helps somebody out there,

 

Diane Westerfield, Electronic Resources & Serials Librarian

Tutt Library, Colorado College

diane.westerfield@coloradocollege.edu

(719) 389-6661

 

 

 

 

 

Hello,

 

The new T&F Online website is not resolving properly with WAM proxy server. The site is almost unusable and browsing volumes/issues impossible. Is any other WAM proxy user having this issue?

 

We have reported the issue, and T&F is working on it.

 

Thanks,

 

Tracie Seurer

E-Resources Access Manager

Auraria Library

1100 Lawrence St, Denver, CO 80204
Phone 303.556.4548 | Fax 303.556.2623

Tracie.Seurer@UCDenver.edu

Serving University of Colorado Denver, Metropolitan State University Denver, and Community College of Denver on one campus.

 

 

 

 

 

 

We had the same issue and reported it. From our understanding, anyone that is using Atypon will have that roundabout link resolver issue. We’re also having our linkout option present even if the full text is in T & F! It’s very frustrating but supposedly “the norm” now as I’ve seen it on a few of our platforms”

 

Tabitha Ochtera

Serials & Media Librarian

Molloy College

 

 

 

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