Hello,
The ticket we have open is #
#1560425. The rep left me a message on Friday stating that this was a more serious issue then they thought, and IT is involved. However, there is no ETA for a fix.
Thanks,
Tracie
Tracie Seurer
E-Resources Access Manager
Auraria Library
1100 Lawrence St, Denver, CO 80204
Phone 303.556.4548 | Fax 303.556.2623
Serving University of Colorado Denver, Metropolitan State University Denver, and Community College of Denver on one campus.
From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG]
On Behalf Of Mandi Schwarz
Sent: Friday, November 20, 2015 10:48 AM
To: SERIALST@LISTSERV.NASIG.ORG
Subject: Re: [SERIALST] Problem- Oxford Journals
We are seeing this behaviour as well, and I would be happy to add our institution to the ticket as well.
Thanks for letting us know!
Mandi
Mandi Schwarz
Library Assistant - Serials
University of Northern British Columbia
250-960-6455; Mandi.Schwarz@unbc.ca
From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG]
On Behalf Of Larrison, Stephanie A
Sent: Friday, November 20, 2015 6:38 AM
To: SERIALST@LISTSERV.NASIG.ORG
Subject: Re: [SERIALST] Problem- Oxford Journals
Tracie do you have a ticket we can attach ourselves to? I see what you are talking about and it is different depending on the browser. In Firefox, all search
results show “Home page” where the thumbnail should be and a couple commas and a semi colon where the author/title would be. Conducting the same search in Chrome, I get most of the results, and just a few with the “Home page” thumbnail with no text.
Thanks for alerting us to the problem,
Stephanie Larrison
Electronic Resources Librarian
Texas State University
601 University Dr.
San Marcos, TX 78666
512-245-8613
From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG]
On Behalf Of Andrea Imre
Sent: Thursday, November 19, 2015 3:19 PM
To: SERIALST@LISTSERV.NASIG.ORG
Subject: Re: [SERIALST] Problem- Oxford Journals
I wasn't able to replicate this problem. At the moment, the OUP search works for me.
_________________________________
Andrea Imre
Electronic Resources Librarian
Morris Library
Southern Illinois University Carbondale
aimre@lib.siu.edu
618-453-4339
From: Serials in Libraries Discussion Forum <SERIALST@LISTSERV.NASIG.ORG>
on behalf of Remy, Charlie <Charlie-Remy@UTC.EDU>
Sent: Thursday, November 19, 2015 3:16 PM
To: SERIALST@LISTSERV.NASIG.ORG
Subject: Re: [SERIALST] Problem- Oxford Journals
Hi Tracie,
Yes - after submitting a search query I get an error message stating “there was a problem with our search system.”
So it looks like a widespread problem.
Charlie
Charlie Remy
Assistant Professor
Electronic Resources and Serials Librarian
University of Tennessee at Chattanooga Library
UTC-Dept 6456
600 Douglas St.
Chattanooga, TN 37403
charlie-remy@utc.edu
Tel. 423-425-4470