Hi Jenny,

I was able to pull a Sage usage report from HighWire earlier today without any problems. 

I contacted HighWire support last week to report a problem I encountered with our administrative account when trying to update link resolver configurations and I still haven’t heard back from them. I’ve consistently experienced poor support from HighWire over the past few years and its very frustrating. 

Overall, I find their platform to be frequently unreliable and slow. It’s surprising that such a large platform for many significant publishers can continue to have so many technical glitches. 

Charlie


Charlie Remy
Assistant Professor 
Electronic Resources and Serials Librarian
University of Tennessee at Chattanooga Library
UTC-Dept 6456
600 Douglas St.
Chattanooga, TN 37403
charlie-remy@utc.edu
Tel. 423-425-4470


On Jun 18, 2015, at 2:50 PM, Jenny Lockwood <jelockwo@LIB.NMSU.EDU> wrote:

Is anyone else having a problem accessing their statistics from Highwire? I have submitted a couple of requests for help on their technical support form, but have received no response.   I pulled stats in February but not since then, so I am not sure how long they have been inaccessible (to us at least).   Thank you in advance for any information.
Sincerely
Jenny

--
Jenny Lockwood
Acquisitions/Electronic Resources
New Mexico State University Library
PO Box 30006 Dept 3475
Las Cruces, New Mexico 88003
575-646-3104

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