Is CQ a Sage title? We’re getting duplicate copies of quite a few Sage titles, and even though I report it to EBSCO, we keep getting them. Guess they’re erring
on the side of providing the journal in our case.
Cindy Harper
charper@vts.edu
From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG]
On Behalf Of Abbigail C Gregg
Sent: Wednesday, April 29, 2015 2:38 PM
To: SERIALST@LISTSERV.NASIG.ORG
Subject: Re: [SERIALST] CQ Problems?
They started randomly sending us CQ Researcher in February even though we cancelled it last year.
Abbigail Stauber
Library Technician
P: 724.847.6693 - F: 724.847.6687
GENEVA COLLEGE 3200 College Ave., Beaver Falls, PA 15010
From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG]
On Behalf Of Marcia Thomas
Sent: Wednesday, April 29, 2015 2:24 PM
To: SERIALST@LISTSERV.NASIG.ORG
Subject: Re: [SERIALST] CQ Problems?
Yes! I've experienced a number of unsatisfactory and ongoing customer service incidents. I've had no trouble getting quotes from our sales rep, but definitely problems with billing, cancellations, and other
issues. No response, poor response, lack of followup. Plus, CQ and Sage seem to be operating in separate realms, even though they've merged on paper.
I don't usually complain about a company's customer service in a public form, but this really hit a nerve.
Marcia Thomas
Director of Collections
Illinois Wesleyan University
On Wed, Apr 29, 2015 at 1:02 PM, Klemundt, Mary <mklemundt@elgin.edu> wrote:
Has anyone experienced customer service problems with CQ lately? We were told last year that we would no longer be paying
a separate hosting fee, but we just got billed again for that and we are having trouble getting anyone to respond to our inquiries. Just curious if others have had this experience.
Thanks for your help.
Mary Klemundt
Adjunct Technical Services Librarian
Elgin Community College
1700 Spartan Drive
Elgin, Illinois 60123
To unsubscribe from the SERIALST list, click the following link:
http://listserv.nasig.org/scripts/wa-NASIG.exe?SUBED1=SERIALST&A=1
To unsubscribe from the SERIALST list, click the following link:
http://listserv.nasig.org/scripts/wa-NASIG.exe?SUBED1=SERIALST&A=1
To unsubscribe from the SERIALST list, click the following link:
http://listserv.nasig.org/scripts/wa-NASIG.exe?SUBED1=SERIALST&A=1