You're not alone. We found their response time to be extraordinarily slow when dealing with an issue earlier this spring.

Emily Prather-Rodgers

Technical Services Coordinator, Oesterle Library, North Central College

p: 630-637-5709

>>> "Klemundt, Mary" <mklemundt@ELGIN.EDU> 4/29/2015 1:02 PM >>>

Has anyone experienced customer service problems with CQ lately? We were told last year that we would no longer be paying a separate hosting fee, but we just got billed again for that and we are having trouble getting anyone to respond to our inquiries. Just curious if others have had this experience.

Thanks for your help.

Mary Klemundt

Adjunct Technical Services Librarian

Elgin Community College

1700 Spartan Drive

Elgin, Illinois 60123

(847) 214-7339

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