Sue,

 

Thank you for this information.  We do use a proxy server.  I will pass this information on to our Systems Manager, but I am pretty sure that he has already taken care of this.

 

Thank you for your suggestions.

 

 

Paulette Thompson

Periodicals Supervisor, Regent University Library

1000 Regent University Drive LIB 109

Virginia Beach, VA  23464-9892

Office: 757.352.4163| Fax: 757.352.4179

 

 

 

 

 

 

Paulette,

Do you also use a proxy server to authenticate off campus users?  That may be the problem. If you do use a proxy, you need to include information on all of those publisher sites in the proxy configuration file.  I think it is possible to request a file that can be incorporated in the config.

 

 

Sue Beidler

Head of Collection Management

Snowden Library

Lycoming College

beidler@lycoming.edu

ph: 570-321-4084

fax: 570-321-4090

 

 

We are having difficulty accessing our electronic journal subscriptions that are available only through the publisher sites.  This has been an issue since the day we began using Ebsco AtoZ.  Has anyone else had the same problems?  If so, were you able to resolve this issue.  We have made multiple calls for each incident to our Ebsco customer services rep, Ebsco’s technical services department, and the publisher only to be given the run around most times.

 

Paulette Thompson

Periodicals Supervisor, Regent University Library

1000 Regent University Drive LIB 109

Virginia Beach, VA  23464-9892

Office: 757.352.4163| Fax: 757.352.4179

 

 

 

 

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