-------- Original Message --------

Subject:	Important and urgent information about the status of your subscription agent, Swets
Date:	Mon, 22 Sep 2014 09:31:10 +0200
From:	Elsevier Customer Support team <customercommunications@mail.elsevier.com>
Reply-To:	Elsevier Customer Communications (A&G) <customercommunications@mail.elsevier.com>
To:	<mcedrone@mail.med.upenn.edu>

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Dear Valued Customer, We are writing to inform you about an important development with Swets & Zeitlinger Group B.V. (Swets), a subscription agent your institution uses to obtain products from Elsevier and other STM publishers. We at Elsevier learned that on Friday, 19 September 2014, an Amsterdam court granted Swets a provisional suspension of payments. You may be aware that the role of the subscription agent is to accept and cumulate subscription orders and payments working on your behalf as the customer, and ultimately to relay those orders and payments to Elsevier and other publishers. Until such orders and payments reach us at Elsevier, we won’t be able to fulfill your order. Considering the filing that Swets has made, we advise you to carefully consider the placing of orders or making payments to Swets, and to also determine whether you have placed such orders or made payments in the past several weeks, until such time as the legal situation of Swets is clear. In addition we strongly recommend to forward this email to your finance, accounts payable or procurement professionals, and you might want to consider obtaining legal advice on these points as well. We recognize you will have many questions upon receiving this note, so please know we intend to communicate with you further as more information becomes available.   With kind regards,    Elsevier Customer Support team     Elsevier B.V | Millennium Tower | Radarweg 29 | 1043 NX Amsterdam | Netherlands |

This message has been sent to mcedrone@mail.med.upenn.edu from Elsevier Communications on behalf of Elsevier Customer Communications (A&G). If you no longer wish to receive messages of this nature from us in the future, please click here. Visit the Elsevier Preference Center to manage more of your communication preferences with us. Copyright © 2014 Elsevier B.V.. All rights reserved. | Elsevier Privacy Policy Elsevier B.V. Registered Office: Radarweg 29, 1043 NX Amsterdam, The Netherlands. Reg. No. 33158992 – Netherlands. VAT No. NL 005033019B01.

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Katie Rizzio
Head, E-Resources & Licensing
University of Pennsylvania Libraries
3420 Walnut Street
Philadelphia, PA 19104
tel: 215.573.0286
fax: 215.573.9610
elecacqu@pobox.upenn.edu