Yes, but doesn’t that make you wonder about EBSCO’s audit control? They pay the publishers for the rights to post content, just like we pay EBSCO, ProQuest,
Gale, Ovid, et al. for content. I sure hope we’d figure out something was missing before a few years went by. Although those are good candidates for cancellation.
J
Susan Davis
Acquisitions Librarian for Continuing Resources
University at Buffalo (SUNY)
134 Lockwood Library
Buffalo, NY 14260-2210
716-645-2784
716-645-5955 fax
unlsdb@buffalo.edu
http://libweb.lib.buffalo.edu/staff/index.asp?ID=124
From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG]
On Behalf Of Diane Westerfield
Sent: Friday, September 26, 2014 11:22 AM
To: SERIALST@LISTSERV.NASIG.ORG
Subject: Re: [SERIALST] How long does it take to resolve problems with missing database content?
EBSCOhost has to talk to publishers and some publishers may be slow to respond on their end.
We had a few journals from one publisher in Business Source Complete where content was supposed to run to current, but the most recent available issues were from a few years
ago. I contacted EBSCO and they said something like “You’re right, we haven’t received anything recently for these titles.” A few months later, more recent full text issues were available. I assume they contacted the publisher and bugged them to deliver that
content.
Diane Westerfield, Electronic Resources & Serials Librarian
Tutt Library, Colorado College
diane.westerfield@coloradocollege.edu
(719) 389-6661
(719) 389-6082 (fax)
From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG]
On Behalf Of Melissa Belvadi
Sent: Friday, September 26, 2014 8:38 AM
To: SERIALST@LISTSERV.NASIG.ORG
Subject: Re: [SERIALST] How long does it take to resolve problems with missing database content?
I also put in a lot of these, as they get reported to me by other library staff. I find EBSCO to be at least as responsive as other vendors, although, as others have said, it can take weeks
or a few months so ILL is always the right immediate solution (the problem is almost always found by a patron).
We don't attempt to systematically check aggregate content, but we do systematically check access for individually subscribed online titles.
I would like to encourage everyone to take the time to report these - remember when you do it, it's not just for yourself but all of us!
--
Melissa Belvadi
Collections Librarian
University of Prince Edward Island
mbelvadi@upei.ca 902-566-0581
On Thu, Sep 25, 2014 at 6:51 PM, Fearer, Kathleen E (EED) <kathleen.fearer@alaska.gov> wrote:
We put in a lot of these requests. I generally do it as a technical support request, using the form
on EBSCO’s support site. EBSCO is pretty responsive to these requests, although it does often take weeks or even several months (as you’ve seen) for the missing content to show up. We generally use ILL to obtain articles instead of waiting for the missing
content, but I still alert EBSCO to the missing content – they want to know about it, and I figure if we are noticing it, other libraries probably are too.
Katie Fearer
Public Services Librarian
Alaska State Library
P.O. Box 110571
Juneau, AK 99811-0571
From: Serials in Libraries Discussion
Forum [mailto:SERIALST@LISTSERV.NASIG.ORG]
On Behalf Of Mann, Sanjeet
Sent: Thursday, September 25, 2014 9:31 AM
To: SERIALST@LISTSERV.NASIG.ORG
Subject: [SERIALST] How long does it take to resolve problems with missing database content?
Dear SERIALST subscribers,
For the last three months I've been corresponding with Ebsco support staff about missing content from a journal aggregated in the Omnifile
and Education Research Complete databases. As of this morning's email, the problem is still not solved, motivating me to ask you all what you do when you become aware that content is missing from an aggregator database. Do you report the problem to technical
support, or just fill the requested item via ILL and let it go? If you do try to get it fixed "properly", how long does it take from the time your library user reports the problem to the time the vendor writes back to say the content has been loaded?
Thanks for considering this question,
Sanjeet Mann
Arts and Electronic Resources Librarian
Armacost Library, University of Redlands
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