We also check quarterly for online access to our individual subscriptions. I have a student assistant type in the journal name into our journal finder, and
check to see if the online content that is supposed to be available to us through the current issue(therefore, our individual subscription) is available as a .pdf document. We check .pdf availability because in many cases the reason we are subscribed to a
particular journal is so that our students have access to .pdf and not just .html, so they can have charts and illustrations available. Like Sue says, it has been beneficial many times, as we catch the problem before there is a need for an article.
Patricia McGarry
Acquisitions/Periodicals Associate
Knight-Capron Library
Lynchburg College
Phone: (434)544-8398
E-mail:
mcgarry.p@lynchburg.edu
From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG]
On Behalf Of SUE BEIDLER
Sent: Thursday, September 25, 2014 5:19 PM
To: SERIALST@LISTSERV.NASIG.ORG
Subject: Re: [SERIALST] How long does it take to resolve problems with missing database content?
I can’t say that we monitor whether or not content is missing from individual subscriptions, but each quarter we do have a student worker check the online individual
titles for access. That’s in lieu of check-in. It doesn’t take all that long to run through the list of online titles. We don’t do it for titles included in packages, just single-title online subscriptions. It has proven to be beneficial on more than one
occasion. Better to catch the problem when you don’t have a student or professor saying I need it now!
Sue Beidler
Head of Collection Management
Snowden Library
Lycoming College
ph: 570-321-4084
fax: 570-321-4090
From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG]
On Behalf Of Diana Jacobson
Sent: Thursday, September 25, 2014 4:23 PM
To: SERIALST@LISTSERV.NASIG.ORG
Subject: Re: [SERIALST] How long does it take to resolve problems with missing database content?
I have a somewhat related question. Does anyone actively monitor whether or not content is missing from individual online subscriptions and, if so, how do you
go about doing this? We are a relatively small school with a growing number of online journal subscriptions, purchased individually through EBSCO, Science Direct and OVID. As more of our content is available online only, we’ve become concerned about both the
continuation of content and about the coverage to past issues being dropped. We have always monitored receipt of print issues, do we in any way need to be concerned about the same for online journals?
Diana Jacobson, MLIS
Library Assistant
M. B. Ketchum Memorial Library
Marshall B. Ketchum University
2575 Yorba Linda Blvd. | Fullerton, CA 92831-1699
714.449.7440 | Fax 714.879.0481
From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG]
On Behalf Of Mann, Sanjeet
Sent: Thursday, September 25, 2014 10:31 AM
To: SERIALST@LISTSERV.NASIG.ORG
Subject: [SERIALST] How long does it take to resolve problems with missing database content?
Dear SERIALST subscribers,
For the last three months I've been corresponding with Ebsco support staff about missing content from a journal aggregated in the Omnifile and Education Research
Complete databases. As of this morning's email, the problem is still not solved, motivating me to ask you all what you do when you become aware that content is missing from an aggregator database. Do you report the problem to technical support, or just fill
the requested item via ILL and let it go? If you do try to get it fixed "properly", how long does it take from the time your library user reports the problem to the time the vendor writes back to say the content has been loaded?
Thanks for considering this question,
Sanjeet Mann
Arts and Electronic Resources Librarian
Armacost Library, University of Redlands
(909) 748-8051
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