1. Like Lycoming, Harrisburg Area Community College checks periodically to make sure access to individual ejournal subscriptions is working. We do not check large ejournal package subscriptions except for access to the platform.

 

2. Since we do not have enough staff, we do not look for missing content. However, we do follow up any report from faculty, staff or students on missing content or articles. If and only if, we subscribe to that ejournal or ejournal package will I follow up with the publisher about missing content (issues, articles, illustrations, charts). I do report missing content to aggregators, but generally the response is very slow or nonexistent. Quite frankly, I hesitate to consider any “full text” database to be complete or accurate.

 

3. I am interested to know if anyone has drafted a list of questions for their vendors about these kinds of issues that they will use before they purchase an ejournal subscription or ejournal package. For example, does anyone ask about cover-to-cover access? I have asked about subscribing versus renting (especially for packages) and coverage of backfile. I also  read my licenses carefully, but some of this information is assumed and not delineated. If you have a list of questions, would you please share them with me off list?

 

Judith

 

 

Judith Nagata

Electronic Resources Librarian

HACC, Central Pennsylvania’s Community College

Library Central Services

One HACC Dr., Whittaker 226F

Harrisburg, PA 17110

 

Phone: (717) 780-2535

http://www.hacc.edu/Students/Library/

 

 

 

From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG] On Behalf Of SUE BEIDLER
Sent: Thursday, September 25, 2014 5:19 PM
To: SERIALST@LISTSERV.NASIG.ORG
Subject: Re: [SERIALST] How long does it take to resolve problems with missing database content?

 

I can’t say that we monitor whether or not content is missing from individual subscriptions, but each quarter we do have a student worker check the online individual titles for access.  That’s in lieu of check-in.  It doesn’t take all that long to run through the list of online titles.  We don’t do it for titles included in packages, just single-title online subscriptions.  It has proven to be beneficial on more than one occasion.  Better to catch the problem when you don’t have a student or professor saying I need it now!

 

Sue Beidler

Head of Collection Management

Snowden Library

Lycoming College

beidler@lycoming.edu

ph: 570-321-4084

fax: 570-321-4090

 

 

From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG] On Behalf Of Diana Jacobson
Sent: Thursday, September 25, 2014 4:23 PM
To: SERIALST@LISTSERV.NASIG.ORG
Subject: Re: [SERIALST] How long does it take to resolve problems with missing database content?

 

I have a somewhat related question. Does anyone actively monitor whether or not content is missing from individual online subscriptions and, if so, how do you go about doing this? We are a relatively small school with a growing number of online journal subscriptions, purchased individually through EBSCO, Science Direct and OVID. As more of our content is available online only, we’ve become concerned about both the continuation of content and about the coverage to past issues being dropped. We have always monitored receipt of print issues, do we in any way need to be concerned about the same for online journals?

 

Diana Jacobson, MLIS

Library Assistant

M. B. Ketchum Memorial Library

Marshall B. Ketchum University

2575 Yorba Linda Blvd. |  Fullerton, CA 92831-1699

714.449.7440  |  Fax  714.879.0481

djacobson@ketchum.edu  |  www.ketchum.edu/library

 

From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG] On Behalf Of Mann, Sanjeet
Sent: Thursday, September 25, 2014 10:31 AM
To: SERIALST@LISTSERV.NASIG.ORG
Subject: [SERIALST] How long does it take to resolve problems with missing database content?

 

Dear SERIALST subscribers,

 

For the last three months I've been corresponding with Ebsco support staff about missing content from a journal aggregated in the Omnifile and Education Research Complete databases. As of this morning's email, the problem is still not solved, motivating me to ask you all what you do when you become aware that content is missing from an aggregator database. Do you report the problem to technical support, or just fill the requested item via ILL and let it go? If you do try to get it fixed "properly", how long does it take from the time your library user reports the problem to the time the vendor writes back to say the content has been loaded?  

 

Thanks for considering this question, 

Sanjeet Mann

Arts and Electronic Resources Librarian

Armacost Library, University of Redlands

(909) 748-8051

 


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