I was going to make the same points as Cynthia and Susan. We try to use our subscription agent as much as possible for the value-added services they bring, and for the ease of payment paperwork. Our rep at our
agent is a great partner in all solving all kinds of problems surrounding subscriptions, publisher changes, format and policy changes, getting and keeping electronic access. No one service or person is perfect, but for the most part, I trust the subscription
agent to make my job easier, even with (or especially with) really large publisher packages.
All the best,
Christina Torbert
Head of Continuing Resources and Bibliographer for Philosophy and Religion
Associate Professor
University of Mississippi
J.D. Williams Library
P.O. Box 1848
1 Library Loop
University, MS 38677-1848
O: +1-662-915-7059 | F: +1-662-915-6744
From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG]
On Behalf Of Bartl, Susan
Sent: Tuesday, September 23, 2014 12:22 PM
To: SERIALST@LISTSERV.NASIG.ORG
Subject: Re: [SERIALST] Subscription agents
I agree with Shirley in that we prefer subscription agents to handle as much of our business as possible. In some cases, the agents can even handle consortial subscriptions, either paying the publisher directly
on our behalf or paying the consortia.
There are complicated state purchasing rules in NY that make it more cumbersome to process large payments to organizations who are not on state contract. Therefore, even if we have to pay a service charge, it
is still more cost effective in terms of staff time at both our end and the vendors’ end, to push as much as possible through agents. There is no way that I would willingly chose to order direct with a publisher unless the financial incentive was really large
and I had confidence in the publisher’s ability to accurately invoice in a timely manner and that they would be responsive to completing the copious paperwork NY requires for purchases over a certain dollar level.
If you have a great customer service representative with a subscription agent, then you are in like Flynn. I love passing problems along to our reps and let them work with the publishers. We have one in particular
(she knows who she is) who has the best rolodex ever. J
Hats off to subscription agents!
Susan
Susan Davis
Acquisitions Librarian for Continuing Resources
University at Buffalo (SUNY)
134 Lockwood Library
Buffalo, NY 14260-2210
716-645-2784
716-645-5955 fax
http://libweb.lib.buffalo.edu/staff/index.asp?ID=124
From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG]
On Behalf Of Harper, Cynthia
Sent: Tuesday, September 23, 2014 12:56 PM
To: SERIALST@LISTSERV.NASIG.ORG
Subject: Re: [SERIALST] Subscription agents
I was simply speculating how much the move to online has reduced subscription agents’ business. I suppose it is somewhat, but perhaps not dratsic. And agents like EBSCOnet have expanded into providing added
value services for electrnoic, as well.
From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG]
On Behalf Of Rais, Shirley (LLU)
Sent: Tuesday, September 23, 2014 12:43 PM
To: SERIALST@LISTSERV.NASIG.ORG
Subject: Re: [SERIALST] Subscription agents
I place my orders through 3 channels: consortia, subscription agent, and direct. In terms of the number of the number of publishers for each one, the most would be through the agent, followed by consortia
and direct. We have subscriptions (print and/or online) from over 250 individual publishers so using an agent is still the most cost efficient way for me to go. I usually only go direct if I am forced to by publishers who won’t work with agents, or if
I had established a relationship with a publisher who made it efficient to do so. That can change. I was going direct with one publisher, but then the rep changed and it became more complicated. I’d rather let our agent deal with them and spend my time
on something else.
Shirley Rais, MLS — Chair, Serials & Electronic Resources Dept.
Library Liaison to the School of Public Health
LOMA LINDA UNIVERSITY | University Libraries
11072 Anderson Street, Loma Linda, California 92350
office (909) 558-4583 ·
fax (909) 558-4919
·
srais@llu.edu
From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG]
On Behalf Of Harper, Cynthia
Sent: Tuesday, September 23, 2014 8:04 AM
To: SERIALST@LISTSERV.NASIG.ORG
Subject: [SERIALST] Subscription agents
Reflecting on Swets’ status, I’m wondering – how are most libraries placing their orders for online content – through a subscription agent or direct? Not that Swets’ problem is solely with their subscription agent business, I understand
that all of their information services group is affected.
Cindy Harper
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