Ordering direct from individual publishers on my own, and the keeping up with it, is a nuisance.  I get everything I can through EBSCO (even mail delivery of the local newspaper) and it’s worth every penny we pay them.

 

As for claiming, I do that myself sometimes when the publisher isn’t responding to repeated contacts from EBSCO, often with surprisingly good results. I always let EBSCO try first, though; they have the definitive payment information.

 

Lynne Weaver

Serials Coordinator

Lipscomb Library

434 947-8396 Phone      434 947-8134 Fax

lweaver@randolphcollege.edu

Randolph College

Founded as Randolph-Macon Woman's College in 1891

2500 Rivermont Avenue

Lynchburg, VA 24503

www.randolphcollege.edu

 

 

 

We do that with some titles at my small college.  I usually don’t have any problems getting what I claim as long as you have your customer number, your payment information up to date, and everything neatly organized.  Sometimes I have problems getting renewal notices from publishers and I miss a deadline, but the key is to keep very good records, check diligently and harass publishers when you know something needs renewed but you haven’t heard from them yet.    I also keep a list of contacts from each publisher in case I get stagnant service using their generic customer service email or phone #

 

 

Abbigail Stauber

acgregg@geneva.edu

McCartney Library – Geneva College

3200 College Ave, Beaver Falls, PA 15010

Phone: 724-847-6693

Fax: 724-847-6687

 

.

 

From: Serials in Libraries Discussion Forum [mailto:SERIALST@LISTSERV.NASIG.ORG] On Behalf Of Robert Terrio
Sent: Wednesday, August 27, 2014 8:40 AM
To: SERIALST@LISTSERV.NASIG.ORG
Subject: [SERIALST] Ordering direct from publishers

 

 

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