I
generally contact the publisher after we receive our first
print copy. When I have a title through EBSCO with
electronic access, I usually take the account number off the
mailing label and email that with the other mailing label
information to the publisher and tell them that we paid
through EBSCO. If it is IP authenticated I send our IP
range. Nine times out of ten that is all of the information
the publisher needs to get electronic access set up. The
last ten percent usually need EBSCO’s check number (which
your rep should have). I have noticed that there are
problems with keeping continuous access. Sometimes when the
subscription renews they forget to grant us access to the
new editions. This seems to be especially true with
Metapress authenticated titles.
Beth
Vernaci
Research Librarian
AFSCME
Information Center
202-429-1057
bvernaci@afscme.org
I
agree that our EBSCO rep has been wonderful at getting most
of these set up for us. However, our rep sent me a
spreadsheet of titles for which the publishers required
direct contact from the subscriber, and it was quite a long
list. Those are the ones we have had the most trouble with
because they require direct contact, but then once I contact
them they require information about the payment that only
the EBSCO rep has, or else they simply don’t respond to any
emails or don’t provide accurate contact information. I
finally got the last of my January start date subscriptions
accessible in April.
Jennifer
C. Williams
Electronic
Resources & Collection Development Librarian
J.F.
Drake Memorial LRC
Alabama
A& M University
jennifer.williams@aamu.edu
256-372-5042
Our process
is basically the same – place the order, then set reminders
of some kind to check for access. We have the same problem
of usually not being notified when our access is “turned
on.” Although some publishers are good about sending
“Welcome to Journal X” emails.
I’ve noticed
the time lag seems to vary by publisher. If we’ve ordered a
new title from a publisher we already deal with, we
sometimes have access a few days after placing the order. If
it’s a small publisher that’s new for us, it can take two or
three months.
The only
difference from what Jessica and Caitlin describe is that if
I’ve placed the order through EBSCO, and we don’t have
access by a month after the EBSCO invoice date, I let my
EBSCO Customer Service Rep know there’s a problem. I do not
generally contact the publisher directly about a new title
if it’s an EBSCO-managed subscription. That’s what our
service fee with EBSCO is for, plus our EBSCO rep (Joanne
Deluca in the Northeast) is wonderful. The few times we
haven’t had access in a reasonable period after placing the
order, we get access within a very few days after I contact
Joanne, sometimes in a few hours.
--Arabella
------------
Arabella
Holzapfel
Electronic
Resources Manager and Library Systems Specialist
Middlebury
College Library
110
Storrs Ave.
Middlebury,
VT 05753
holzapfe@middlebury.edu
802-443-5284
You
are right! It is time-consuming and often a little
frustrating that publishers rarely if ever contact you, the
subscriber. It is usually up to you to do the contacting.
I usually wait till payment is made, then do the same as
you: follow-up, sometimes several times. Often it is a
process of back and forth emails; depending on the
publisher; they vary.
If
there is a better way, I would also like to know. Just like
for print periodicals, it sometimes takes 2-3 months from
order to access.
From:
SERIALST: Serials in Libraries Discussion Forum [mailto:SERIALST@list.uvm.edu]
On Behalf Of Jessica Harris
Sent: Monday, May 19, 2014 12:25 PM
To: SERIALST@list.uvm.edu
Subject: [SERIALST] Process for activating new
serials
I
have a question regarding other libraries’ procedures for
subscribing to new e-journals. If you’re working with an
agent (we’re working with EBSCO), at what point do you
contact the publisher to request access to the journal? I
understand that most publishers won’t connect you until
payment is received. However, I’m finding that even once
payment has been processed, the publishers often don’t
contact us to let us know that we’re connected (or that
they need our IP ranges, signed license, etc.). Because
of this, I’ve been adding every new e-journal acquisition
to a calendar to alert myself to follow up in one month’s
time. Often, when I check to see if we have access after a
month, we still do not. I then follow up directly with the
publisher to see what we need to do. As you can imagine,
this can be very time consuming. What do you do when you
acquire new e-journals? Do you contact the publisher right
away to get the ball rolling & trust that they’ll
follow through until it’s connected? Is there a better way
to go about this? Thank you in advance for any help you
can give here!
Electronic
Resources Librarian
University
Library
Santa
Clara University
500
El Camino Real
Santa
Clara, CA 95053
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